Asia Network Management - Relationship Manager- AVP

Delta Capita; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Delta Capita is seeking an experienced professional to manage relationships with agent banks, custodians, and CCPs within regulated environments. You will act as a primary contact for operational issues, escalate where needed, and support regional strategies and change initiatives.

The role emphasizes due diligence, fee reviews, and cross-functional collaboration across global networks to drive service quality and operational excellence in Singapore.

Qualifications

• Experience in managing relationships with external financial infrastructure providers such as custodian banks, agent banks, CSDs and CCPs.
• Ability to resolve operational issues and escalate where needed with strong partnership management.

Responsibilities

• Provide support in executing regional strategies, driving change initiatives, and resolving operational challenges
• Manage and maintain strategic relationships through regular engagement with Agent Banks, Custodians, and CCPs
• Conduct periodic due diligence reviews to assess service quality, risk, and performance
• Review and evaluate fee structures and service charges to ensure competitiveness and value
• Monitor market trends, regulatory developments, and industry best practices to support informed decision-making
• Support business growth initiatives and market expansion efforts, including the establishment and closure of external accounts
• Serve as the primary escalation point for operational issues, ensuring timely documentation, resolution, and implementation of preventative measures through post-incident reviews where appropriate
• Build and maintain effective relationships with senior internal and external stakeholders
• Leverage strong communication and influencing skills to collaborate across cross-functional teams, global networks, and external partners

Skills

Relationship management

Stakeholder engagement

Analytical thinking

Negotiation

Job description

This role is primarily focused on relationship management across agent banks, custodians, and Central Counterparties (CCPs) operating within highly regulated environments. The position serves as a key point of contact and escalation for operational matters involving these external providers, ensuring effective issue resolution and strong partnership management.

Key Accountabilities

• Provide support in executing regional strategies, driving change initiatives, and resolving operational challenges
• Manage and maintain strategic relationships through regular engagement with Agent Banks, Custodians, and CCPs
• Conduct periodic due diligence reviews to assess service quality, risk, and performance
• Review and evaluate fee structures and service charges to ensure competitiveness and value
• Monitor market trends, regulatory developments, and industry best practices to support informed decision-making
• Support business growth initiatives and market expansion efforts, including the establishment and closure of external accounts
• Serve as the primary escalation point for operational issues, ensuring timely documentation, resolution, and implementation of preventative measures through post-incident reviews where appropriate
• Build and maintain effective relationships with senior internal and external stakeholders
• Leverage strong communication and influencing skills to collaborate across cross-functional teams, global networks, and external partners

Preferred Experience

• 5–7 years of experience in network management, securities settlement, custody operations, or a related field
• Demonstrated experience managing relationships with custodian banks, agent banks, CSDs, and CCPs
• Proven track record in resolving settlement-related issues, negotiating service level expectations, and managing counterparty risk
• Strong stakeholder management, analytical, and problem-solving capabilities, with the ability to influence outcomes across diverse internal and external groups
• Excellent communication, interpersonal, and commercial acumen, with a collaborative approach and strong networking skills
• Highly accountable, proactive, and adaptable, with a continuous learning mindset and positive attitude
• Strong ability to interpret, analyze, and manage data effectively

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is fixed term contract position located in Singapore. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for Singapore is mandatory.

Who We Are:

Delta Capita Group is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are:

• Managed Services
• Consulting & Solutions
• Technology