24/7 IT Support Engineer — Quick Troubleshooting & SLA

Recruit Expert Pte. Ltd.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Recruit Expert Pte. Ltd.

in Singapore is seeking a Customer Support Engineer to handle inquiries and technical issues via phone, email, chat, or ticketing system, delivering quick, polite, and effective assistance to users. You will troubleshoot software, hardware, or network problems, collaborate with development and product teams to resolve complex issues, and ensure requests are closed within SLAs, including 24x7 standby shifts.

Qualifications

• Diploma in Cyber Security or equivalent.
• Good knowledge of computer systems, networks and troubleshooting.
• Familiar with TCP/IP and DNS protocols.
• Willingness to work 24x7 standby shifts.

Responsibilities

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Skills

TCP/IP

DNS

Troubleshooting

Computer networks

Education

Diploma in Cyber Security

Job description

Recruit Expert Pte. Ltd.

in Singapore is seeking a Customer Support Engineer to handle inquiries and technical issues via phone, email, chat, or ticketing system, delivering quick, polite, and effective assistance to users. You will troubleshoot software, hardware, or network problems, collaborate with development and product teams to resolve complex issues, and ensure requests are closed within SLAs, including 24x7 standby shifts.