Level 1 IoT Support

INTELLISTRIDE TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

INTELLISTRIDE TECHNOLOGIES PTE. LTD. seeks an IoT Support Engineer to provide on-site, 24/7 ready support for IoT and RFID at customer facilities. You will handle installations, maintenance, and troubleshooting in shift rotations to ensure high uptime and performance.

The role requires hands-on experience with IoT, RFID, networking, and edge devices, plus strong problem-solving, communication, and documentation skills.

Qualifications

• Diploma or degree in Electrical/Electronics Engineering or related field.
• Experience with on-site IoT/RFID deployments and maintenance.
• Familiarity with basic IP networking and edge devices.

Responsibilities

• Operate, monitor, and maintain IoT and RFID devices on-site.
• Troubleshoot hardware, firmware, and connectivity issues.
• Support deployment, installation, and upgrades per standards.
• Perform preventive maintenance and firmware updates.
• Monitor dashboards and respond to incidents to minimize downtime.
• Collaborate with remote engineers and project teams on-site actions.
• Document incidents, root causes, and changes in systems.
• Support site tests, PoCs, and system expansions.
• Provide on-the-floor guidance to operations staff.
• Adhere to safety, security, and site policies.

Skills

IoT concepts

RFID systems

Industrial sensors

Embedded/edge devices

Basic networking

Scripting/diagnostics

Education

Diploma or degree in Electrical/Electronics Engineering or related field

Tools

Linux

Windows

Scripting

Job description

Role summary

Job title: IoT Support Engineer (On-Site, Shift Work) Location: [ Singapore ] Employment type: Full-time, on-site,

The IoT Engineer will be responsible for on-site support, operation, and maintenance of all IoT and RFID devices and related infrastructure deployed at customer facilities, ensuring high uptime and stable performance in 24/7 production environments.

We are looking for an IoT Engineer with at least 2 years of hands-on experience to support and maintain IoT and Smart Systems at our customer sites. You will work on-site in shift rotations, ensuring high availability of devices, troubleshooting issues, and supporting deployments in mission-critical operations. The ideal candidate has experience with IoT/RFID/industrial devices, basic networking knowledge, and is comfortable working in 24/7 production or logistics environments.”"

Key responsibilities

Operate, monitor, and maintain IoT and RFID devices, readers, sensors, gateways, and related network equipment on-site.

Perform first- and second-level troubleshooting of hardware, firmware, and connectivity issues (RFID readers, antennas, sensors, edge gateways, switches, etc.).

Support deployment, installation, relocation, and configuration of new IoT devices and upgrades according to Intellistride standards and project plans.

Conduct routine preventive maintenance, health checks, and firmware/software updates for all IoT devices in the scope of responsibility.

Monitor device dashboards and alerts (e.g. device management platforms, control towers) and respond promptly to incidents to minimize downtime.

Work closely with remote L2/L3 engineers and project teams to elevate complex issues and execute on-site action plans.

Document incidents, root causes, corrective actions, and configuration changes in ticketing/maintenance systems.

Support site acceptance tests, PoCs, and system expansions, including field testing, read-rate validation, and performance tuning.

Provide basic user support and on-the-floor guidance to customer operations staff on the correct use of IoT-enabled equipment.

Comply with all safety, security, and cleanroom/warehouse policies of the customer site.

Requirements

Experience

Minimum 2 years of hands-on experience in IoT, industrial automation, RFID, networking, field service, or related engineering roles.

Prior experience in on-site support for production, logistics, or manufacturing environments is preferred.

Technical skills

Good understanding of IoT concepts: sensors, gateways, connectivity (Ethernet/Wi-Fi), basic IP networking, and device-cloud communication.

Experience with at least one of: RFID systems, industrial sensors, PLCs, embedded/edge devices, or building management/automation systems.

Familiarity with Linux/Windows on edge devices and basic scripting or command-line for diagnostics is an advantage.

Ability to read basic network diagrams and follow standard operating procedures and runbooks.

Soft skills

Strong ownership mindset with willingness to be the on-site “first responder” for IoT incidents.

Clear communication with both technical teams and operations/frontline users.

Structured problem solving and attention to detail in documenting issues and changes.

Shift and work conditions

Willing and able to work in rotating shifts, on-site including nights, weekends, and public holidays if required by site operations (e.g. 12-hour shifts, 4-days-on / 3-days-off patterns).

Able to respond to urgent incidents during shift and support planned maintenance windows outside regular hours.

Education and certifications

Diploma or degree in Electrical/Electronics Engineering, Computer Engineering, Mechatronics, Industrial Engineering, or related field.

Relevant certifications in networking (e.g. CCNA), industrial safety, or IoT/automation are a plus, but not mandatory.