Application Support Specialist (Banking / Payments)

GOLDTECH RESOURCES PTE LTD; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

GoldTech Resources Pte Ltd in Singapore seeks an experienced Application Support Engineer to provide L2/L3 production support for banking payment apps. You will handle cross-border and real-time payment platforms, ensure stability, resolve incidents and coordinate with vendors.

You will monitor health, assist releases, and contribute to RCAs with a focus on performance and reliability. Strong automation, API/microservices and ITIL practices are valued, as is experience with Java/Oracle/.NET in

Formación

• 3 to 5 years of application development and/or production support experience within the banking industry.
• Strong hands-on experience with technologies such as Java, Spring Framework, Oracle Database, Oracle WebLogic, .NET and BizTalk.
• Experience supporting applications in Linux and Windows environments.
• Knowledge of APIs and microservices architecture.

Responsabilidades

• Provide L2/L3 support for critical banking and payment applications.
• Investigate and resolve application, middleware, database and system integration issues.
• Manage production incidents and recurring problems, including root cause analysis and corrective actions.
• Monitor application health, system performance and payment transaction processing.
• Identify transaction trends, irregularities and potential areas for operational improvement.
• Work with internal teams and external vendors to resolve production issues within required service levels.
• Support application releases, deployments and production changes.
• Deliver application fixes, maintenance activities and system enhancements.
• Participate in application upgrades, testing and production validation.
• Support business continuity and disaster recovery exercises.
• Recommend improvements to strengthen application stability, supportability and operational efficiency.
• Maintain technical documentation, operating procedures and support knowledge.

Conocimientos

L2/L3 production support

Incident resolution

Troubleshooting

Communication skills

Educación

Diploma or Degree in IT/CS/Engineering or related discipline

Herramientas

Java

Spring Framework

Oracle Database

Oracle WebLogic

.NET

BizTalk

Linux

Windows

APIs

Microservices architecture

DevOps

CI/CD

JUnit

PMD

SonarQube

Descripción del empleo

We are looking for an experienced Application Support Engineer to provide L2/L3 production support for business-critical banking payment applications.

The role will support payment platforms covering cross-border payments and real-time payment schemes such as MEPS+ and FAST, with responsibility for application stability, incident resolution, system monitoring, production changes and ongoing enhancements.

Key Responsibilities

Application & Production Support

• Provide L2/L3 support for critical banking and payment applications.
• Investigate and resolve application, middleware, database and system integration issues.
• Manage production incidents and recurring problems, including root cause analysis and corrective actions.
• Monitor application health, system performance and payment transaction processing.
• Identify transaction trends, irregularities and potential areas for operational improvement.
• Work with internal teams and external vendors to resolve production issues within required service levels.

Release, Maintenance & Enhancement

• Support application releases, deployments and production changes.
• Deliver application fixes, maintenance activities and system enhancements.
• Participate in application upgrades, testing and production validation.
• Support business continuity and disaster recovery exercises.
• Recommend improvements to strengthen application stability, supportability and operational efficiency.
• Maintain technical documentation, operating procedures and support knowledge.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering or a related discipline.
• 3 to 5 years of application development and/or production support experience within the banking industry.
• Strong hands-on experience with technologies such as Java, Spring Framework, Oracle Database, Oracle WebLogic, .NET and BizTalk.
• Experience supporting applications in Linux and Windows environments.
• Knowledge of APIs and microservices architecture.
• Familiarity with DevOps and CI/CD practices.
• Experience supporting payment platforms such as Cross-Border Payments, MEPS+, FAST or similar real-time payment systems.
• Good understanding of ISO 20022 payment messaging standards.
• Exposure to ITIL-based Incident and Problem Management processes.
• Familiarity with JUnit, PMD and SonarQube would be advantageous.
• Strong troubleshooting, analytical and problem-solving skills.
• Good written and verbal communication skills.