Application Support _L2

ITConnectHK Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ITConnectHK Limited is seeking an L2 resource to support core banking and investment banking modules. You will diagnose issues, perform BAU tasks, and collaborate with IT teams to ensure high availability and SLA adherence.

The role requires UNIX and Windows server experience, Java/J2EE in Unix environments, and strong knowledge of databases and messaging systems. On-call readiness and integration testing involvement are expected.

Qualifications

• Minimum 4 years of application and production support experience.
• ItIL knowledge and IT service lifecycle understanding.
• Strong technical background across infrastructure, databases and tools.
• Excellent communication and cross-functional collaboration.
• Ability to adapt to changing environments and agile practices.
• Experience with DevOps practices and security awareness.
• Experience with UNIX servers and JAVA/J2EE in UNIX environments.
• Experience with Windows servers and Windows apps management.
• Knowledge of relational DBs: Oracle, Sybase, MSSQL, PostgreSQL.
• Familiarity with messaging systems such as WebSphere MQ.
• Hands-on with configuration management tools like Ansible or Puppet.

Responsibilities

• Provide level 2 support for core banking and investment banking modules.
• Diagnose issues, support day-to-day BAU tasks, incidents, and RFCs.
• Collaborate with projects, IT peers, developers, and management.
• Contribute to integration testing and documentation for solutions.
• Ensure real-time payments system integration and policy adherence.
• Prepare technical documentation and user stories, test cases, and scenarios.

Skills

Application support

ITIL

Unix/Linux

Windows servers

Java/J2EE

Databases

WebSphere MQ

DevOps

Ansible/Puppet

JIRA/ServiceNow

Cross-functional teamwork

Communication skills

Tools

IBM MQ Series

JIRA

ServiceNow

BMC CTRL-M

Tomcat

Jboss

IIS

Windows

Linux

Oracle

Sybase

PostgreSQL

WebSphere MQ

Ansible

Puppet

Job description

Job De ion

As a L2 resource

• Support his / her team during diagnosis when technical issues rise in his/her scope of expertise,
• Takes up technical tasks and support day to day BAU tasks/Inicidents/RFC's
• provides technical knowledge, supports services both proactively and reactively to maintain the availability

and reliability of applications in accordance to the SLA,

• reviews technology changes to identify potential risks
• supports his / her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Development team, Service managers, Architect and project teams on

technology roadmap and projects,

• is available and able to drive technically, any complex or high severity incidents that occur within the scope

of their role,

• Flexible to work in shifts and support Oncall 24/7
• The candidate will provide level 2 support for the core banking system and investment banking of the bank.
• The application includes modules related to accounting, back-office transactions, payments, risks, and reporting

for local regulator or Head Office in Paris.

• Candidate will involve in customization, Integration testing phases and document solutions, with a focus on

integration of Real-Time Payments System, Products and adherence with bank policies.

• Main responsibilities in close interaction with the projects stakeholders, candidate will understand

requirements, collaborate with technical IT specialists, Ensure integration of the new tool with existing

enterprise application ecosystem of the bank.

• Contribute to analyzing, resolving and providing technical support, contribute to maintaining a high standard of

delivery quality, participate in technical discussions and propose solutions based on industry best practices

• Prepare and maintain support functional documentation with process flows, user stories, functional test cases,

integration tests etc.

• Good Hand-on in Server and Application Decommissioning process.

Skills Required

• Application and Production support over minimum 4 years
• Quality assurance and good understanding of ITIL
• Good Technical transverse background (Infra, database, tools)
• Strong communication skills
• Ability to work in a cross-functional team
• Embrace change
• Evangelize state of the art practices in agile methodology,
• and secure DevOps practices.
• Experience in UNIX servers and applications built on JAVA/J2EE in Unix environment.
• Experience in WINDOWS servers and applications management WINDOWS environment.
• Understanding of Relational Database Systems like Sybase, Oracle, MSSQL and PostgreSQL
• Knowledge on messaging systems such as WebSphere MQ
• Good understanding of DevOps, with experience on at least one of the configuration management tools ,like

ansible, Puppet

Technology Proficiency

• OS Platform : Windows, Linux Red hat
• Scheduling Tools BMC CTRL-M
• Monitoring OMI
• CFT transfer tool
• IBM MQ Series
• J2EE WAS, Jboss, IIS, Tomcat
• Database Oracle, Sybase, SSQL server, PostGreSQL
• Network (DNS, OS, Firewall , Network)
• Service Now, JIRA
• Knowledge in Devops Tools