Application Support Consultant

Cybervaultit; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions company in Singapore seeks an Application Support Consultant with 2-3 years of relevant experience. The role involves providing technical support for a pharmacy application, troubleshooting issues, and continuous maintenance. Ideal candidates have a Bachelor's Degree in a related field and are proficient in Java or .NET. Strong analytical, communication, and customer-oriented skills are essential, along with ITIL certification. This position offers a dynamic work environment focused on teamwork and problem-solving.

Qualifications

• Bachelor's Degree or Professional Degree in a relevant field.
• 2-3 years of hands-on experience in system operation support.
• Strong analytical skills and ability to work independently.

Responsibilities

• Assist with support, maintenance, and updates of the pharmacy application.
• Monitor compliance with security measures.
• Document technical architecture and issue resolutions.

Skills

Analytical skills

Problem-solving

Customer-oriented

Communication

Education

Bachelor's Degree in Industrial and System Engineering or related

Tools

Java

.NET

Job description

Overview

Position Name - Application Support Consultant

Experience - 3 years

No of positions - 1

Position Purpose

Providing technical expertise and assistance to clients or internal users regarding the operation, troubleshooting, and maintenance of software applications.

Roles and Responsibilities

• The candidate will assist senior team members with support, maintenance, and updates of an existing pharmacy application.
• Support monitoring of compliance to security measures
• Solve routine problems that occur within applications
• Liaising with vendor and users on issues log and status
• Propose recommendations to improve application performance
• Document the application’s technical architecture, issue resolutions and procedure
• Provide 24/7 primary application maintenance support

Requirements / Qualifications

• Candidate must possess at least a Bachelor\'s Degree or Professional Degree in Industrial and System Engineer/Computer Science/Information Technology or equivalent.
• At least 2-3 years of relevant hands-on experience in system operation support either in Java or .net or related technologies.
• Candidates should have strong analytical and able to work independently.
• Proactive self-starter with an analytical and creative mind.
• Result and customer oriented with multi-tasking capabilities.
• ITIL v3/v4 certification and strong service-oriented experience / background
• Knowledge and understanding of IT industry environment and business needs

The candidate is a keen learner, and able to apply structured, analytical thinking for functional and technical issues troubleshooting. The candidate is a strong team player, who communicates his/her ideas and gets along with others easily.