Service Analyst - Apps Support (Operations)

Synapxe; Singapore; On-site; SGD 40,000 - 66,000; Full time

Job summary

Synapxe in Singapore is seeking a Service Analyst to provide comprehensive application support, monitor health, and perform server maintenance to ensure system resiliency. You will investigate incidents, coordinate fixes with vendors, and contribute to deployment and documentation efforts.

The role welcomes candidates with no experience and offers on-the-job training; a background in .NET/Java applications within the healthcare domain and ITIL knowledge is advantageous.

Qualifications

• Bachelor in Computer Science or equivalent.
• On-the-job training provided for candidates with no experience.
• 1 year of Technical / Application Support experience on multi-technology platforms preferred.
• Experience in managing multiple .NET/Java based applications and their vendors in healthcare.
• ITIL v3/v4 certification and strong service-oriented background preferred.
• Strong knowledge of IT industry environment and business needs.
• Proven experience supporting Web / Mobile / Client based applications.

Responsibilities

• Provide applications troubleshooting and on-site support.
• Simulate user problems to resolve operating difficulties.
• Coordinate activities to identify, diagnose and rectify problems.
• Develop mitigating and/or preventive solutions.
• Assist in investigation of complex user reported issues.
• Support in testing, installation and deployment of applications and patches.
• Perform regular maintenance checks on the applications.
• Support and assist in regular server maintenance, system accesses, monitoring, backups, patching and daily health checks.
• Monitor service level dashboards, daily health monitoring, capacity review and allocation of capacity.
• Defect fixes and resiliency improvements.
• Provide Level 1 support.
• Log, escalate and follow through with issues.
• Maintain service operations documentation and guides; develop supporting documentation for all Service Operation activities.
• Assist in documenting key application workflows.
• Assist in standardization across technologies/domains of applications.
• Assist in training.

Skills

.NET

Java

Technical support

Vendor management

Education

Bachelor in Computer Science

Tools

Web Applications

Mobile Applications

Job description

Position Overview

Service Analyst provides comprehensive application support to users, handles technical issues and ensures the reliability and performance of our systems. In this role, you manage and resolve application-related issues, perform daily service health monitoring, conduct server maintenance, and implement improvements to enhance system resiliency. In addition, you also investigate incidents across key technologies and application domains, bringing a structured, analytical approach to diagnosing and resolving user-reported issues.

You are also responsible for delivering new and improved capabilities in systems monitoring, recovery, and stability, as well as in managing complex problems that require both technical expertise and domain-specific or workflow-related insights. This role demands a proactive, detail-oriented approach of support that fosters a stable and resilient application environment for users.

Operational Execution

• Provide applications troubleshooting and on-site support
• Simulate user problems to resolve operating difficulties
• Coordinate activities to identify, diagnose and rectify problems
• Develop mitigating and/or preventive solutions
• Assist in investigation of complex user reported issues
• Support in the testing, installation and deployment of applications and patches
• Perform regular maintenance checks on the applications
• Support and assist in regular server maintainance, system accesses, systems monitoring, backups, patching and daily health checks
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Provide Level 1 support
• Log, escalade and follow through with issues
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Assist in documentation of key application workflows
• Assist in implementation for standardization across technologies / domains of applications
• Assist in training

Requirements

• Minimum bachelor in computer science or equivalent
• No experience is also welcome, on job training porivided
• 1 year of Technical / Application Support experience on multi technology platforms is preferred
• Experience in managing multiple .NET/Java based applications and their corresponding vendors in the delivery of the application services to the healthcare sector.
• Experience in L2 support and vendor management will be an added advantage.
• ITIL v3/v4 certification and strong service-oriented experience / background preferred.
• Strong Knowledge and understanding of IT industry environment and business needs.
• Proven experience supporting Web / Mobile / Client based applications.