Application Support Engineer

Canon Singapore; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Canon Singapore is seeking a skilled individual to provide daily support for business application and CRM systems. Responsibilities include liaising with business users and vendors, conducting requirements analysis, and implementing applications.

The ideal candidate should have a Bachelor’s degree in information systems or computer science, with at least 2 years of relevant experience. Strong problem-solving skills and the ability to work both independently and in a team are essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 2 years’ experience with business application systems.
• Strong analytical skills and attention to detail.

Responsibilities

• Support business application system/CRM applications.
• Liaise with users and vendors for application support.
• Conduct requirement gathering and analysis.

Skills

Problem solving

Analytical skills

Technical writing

Communication skills

Teamwork

Independence

Education

Bachelor’s degree in information systems or computer science

Tools

CRM systems

ERP systems

SSRS reporting

Data warehouse

Job description

Responsibilities

• Daily support of business application system / CRM application.
• Liaising & interact with business users & vendor closely regarding application support.
• Able to make a presentation and convey system solutions to team and development team.
• Requirement gathering, conducting requirements analysis and preparing proposals (technical specification).
• Application testing and development. Conduct testing together with business users.
• Application implementation and providing training to user.

Requirements

• Bachelor’s degree with coursework in information systems or computer science preferred; or equivalent experience.
• At least two (2) years’ experience working with administrative business application systems.
• Strong problem solving and analytical skills. Attention to details.
• Good communication skills and technical writing ability. Business level English and Mandarin.
• Able to work well in team and independently.
• Experience in supporting CRM and ERP [Order & Inventory management].
• (with SSRS reporting and Data warehouse experiences will be advantage)