Application Support Engineer - Microsoft Dynamics CRM

Optimum Solutions (Singapore) Pte Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Optimum Solutions (Singapore) Pte Ltd. is seeking a Production Support Analyst with Microsoft Dynamics CRM to ensure high availability, reliability, and performance of critical banking applications.

You will manage incidents, perform root-cause analysis, and drive continuous service improvement across distributed systems. The role requires 6–9 years of production support experience in banking, expertise in Dynamics CRM, MS SQL Server and Oracle, with experience in batch tools like Control-M and

Qualifications

• 6 to 9 years hands-on IT production support in a high-availability banking or financial services environment.
• Expertise in Microsoft Dynamics CRM application support and architecture.
• Proficiency with MS SQL Server and Oracle databases (querying, debugging, tuning).
• Experience with Control-M, SSIS, IBM MQ and batch/middleware operations.
• Familiarity with ITIL processes and ticketing tools (e.g., BMC Remedy).
• Strong analytical skills and ability to explain complex issues to non-technical users.

Responsibilities

• Incident & Problem Management: Provide L2/L3 support for core banking channels, resolving issues within SLAs.
• Major Incident Communication: Lead incident communications to management, stakeholders, and technical teams during service disruptions.
• System Remediation & Maintenance: Execute batch job troubleshooting, database maintenance, and DR/BCP exercises.
• Automation & Process Improvement: Develop scripts to automate repetitive tasks and uplift service standards.
• Cross-Functional Collaboration: Work with L1, L3, and development teams to deliver long-term fixes and change deployments.

Skills

Dynamics CRM

SQL Server

Oracle

Control-M

SSIS

IBM MQ

Unix scripting

Windows batch

ITIL

BMC Remedy

Analytical skills

Stakeholder comms

Job description

Role Overview

We are looking for a Production Support Analyst with MS Dynamics CRM to ensure the high availability, reliability, and performance of mission-critical banking applications. You will manage incidents, perform root-cause analysis, and drive continuous service improvement across distributed systems.

Key Responsibilities

• Incident & Problem Management: Provide L2/L3 support for core banking channels, resolving technical issues and user queries within defined SLAs.
• Major Incident Communication: Lead incident communications to management, business stakeholders, and technical teams during service disruptions.
• System Remediation & Maintenance: Execute batch job troubleshooting (Control-M, SSIS), database maintenance, and Disaster Recovery (DR) / Business Continuity Planning (BCP) exercises.
• Automation & Process Improvement: Develop s to automate repetitive operational tasks, streamline support workflows, and uplift service standards.
• Cross-Functional Collaboration: Partner with L1 support, L3 engineering, and development teams to deliver long-term bug fixes and change deployments.

Requirements

• Experience: 6 to 9 years of hands-on experience in IT production support within a high-availability banking or financial services environment.
• Core Systems: Demonstrated expertise in Microsoft Dynamics CRM application support and architecture.
• Technical Proficiency: Relational Databases: MS SQL Server and Oracle (querying, debugging, tuning).
• Batch & Middleware: Control-M, SSIS packages, and IBM MQ.
• ing & Automation: Unix shell ing or Windows batch ing.
• IT Service Management: Familiarity with ITIL processes and ticketing tools (e.g., BMC Remedy).
• Competencies: Strong analytical skills, self-motivation, and the ability to explain complex technical issues to non-technical business users.