IT Support Analyst (Trade Support)

Onyx Capital Group; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Onyx Capital Group is seeking an IT Support Specialist in Singapore. The role involves acting as a liaison with vendors, monitoring network health, and providing user support for the Flux trading system. Candidates should possess a degree in IT or related fields.

Key activities include maintaining server environments, executing scheduled maintenance, and ensuring security controls are implemented. Working in a shift-based environment is required, supporting business needs from 9:00 AM to 11:00 PM.

Qualifications

• Proficient in Microsoft Excel with advanced data analysis skills.
• Strong knowledge of IT infrastructure and cloud operations.
• Ability to work in a shift-based environment.

Responsibilities

• Act as the primary liaison with external vendors.
• Monitor network and system health, manage incidents.
• Maintain server environments and execute maintenance activities.
• Provide technical support for user devices and troubleshooting.
• Implement infrastructure improvements and conduct security reviews.

Skills

Microsoft Excel - Advanced Functions

Enterprise IT Infrastructure

Cloud Environments

Technical Problem Resolution

User Support

Education

Diploma or Bachelor's Degree in Information Technology or related

Job description

Responsibilities

• Act as the primary liaison with external network and infrastructure vendors
• Monitor network and system health, managing incident response and escalation where required
• Maintain server environments, including hardware oversight and system configuration
• Execute scheduled maintenance activities such as backups, patch management, and updates
• Provide user support for the Flux trading system, including access setup and troubleshooting
• Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution
• Lead coordination of complex technical problem resolution across internal teams and third parties
• Implement infrastructure improvements and optimisation initiatives
• Produce and maintain IT documentation, operational procedures, and governance standards
• Conduct security reviews and support implementation of protective controls

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline
• Proficient in Microsoft Excel, including the use of advanced functions, data analysis, reporting, and spreadsheet management
• Strong knowledge of enterprise IT infrastructure, cloud environments, and system operations
• Exposure to financial services, trading, or other fast-paced operational environments would be advantageous
• Comfortable working in a shift-based environment to support business and operational needs

Working Arrangement

• Able to support a rotating 9‑hour shift schedule between 9:00 AM and 11:00 PM