Application Support Analyst

peninsula360; Singapore; Hybrid; SGD 50,000 - 70,000; Full time

Job summary

Peninsula seeks an Application Support Analyst to support global operations from either Singapore or Pune. The role is hands-on, focusing on business-critical applications, integrations and data-processing across trading, operations, invoicing, credit and legal teams.

You will investigate incidents, analyze issues and coordinate resolutions with internal teams and third-party suppliers. You will ensure stakeholders are kept informed throughout the lifecycle of any issue, maintaining service

Qualifications

• Provide end-to-end support for business-critical applications and integrations.
• Coordinate with internal teams and third-party suppliers to resolve incidents.

Responsibilities

• Investigate incidents and service requests.
• Analyse application and data issues and assess business impact.
• Coordinate resolution with internal teams and external partners.
• Keep stakeholders informed throughout the incident lifecycle.

Skills

Incident management

End-user support

Job description

This position can be based either in Singapore or Pune

We are looking for a highly motivated and proactive Application Support Analyst to join our growing Application Support team. This is a hands-on role at the heart of Peninsula's global operations, supporting the business-critical applications, integrations and processes that enable our Trading, Operations, Invoicing, Credit and Legal teams to operate effectively.

You will be responsible for providing end-to-end support for business-critical applications, integrations and data-processing activities used across Peninsula's global operations. This includes a combination of bespoke internally developed systems and third-party enterprise platforms that support trading, operations, finance and other core business functions. Day to day, you will investigate incidents and service requests, analyse application and data issues, assess business impact, work with internal teams and third-party suppliers to coordinate resolution, and ensure stakeholders are kept informed throughout the lifecycle of an issue.