Application / Production Support L2 ( with Devops experience)

ITCAN PTE. LIMITED; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking an experienced Application and Production Support specialist to ensure smooth operation of complex enterprise systems. The role focuses on incident resolution, proactive monitoring, and collaboration with cross-functional teams.

You will work with UNIX/Linux and Windows environments, Oracle/Sybase/MSSQL/PostgreSQL databases, and messaging with IBM MQ. A strong ITIL background and hands-on DevOps mindset are essential to drive reliable, scalable services.

Qualifications

• Minimum 4 years' experience in application and production support.
• Good understanding of ITIL processes.
• Experience with UNIX/Linux and Windows server environments.
• Knowledge of Oracle, Sybase, MSSQL and PostgreSQL databases.
• Familiarity with DevOps practices and configuration tools such as Ansible or Puppet.

Responsibilities

• Provide application and production support across environments.
• Coordinate with cross-functional teams to keep applications up and running.
• Advocate DevOps practices and secure, reliable operations.

Skills

Application support

Production support

Quality assurance

ITIL

UNIX

Java/J2EE

Windows Server

Oracle

Sybase

MS SQL Server

PostgreSQL

WebSphere MQ

Ansible

Puppet

DevOps

Strong communication

Cross-functional teamwork

ServiceNow

JIRA

Tools

BMC CTRL-M

OMI

CFT

IBM MQ Series

J2EE WAS

JBoss

IIS

Tomcat

Job description

• Application and Production support over minimum 4 years
• Quality assurance and good understanding of ITIL
• Good Technical transverse background (Infra, database, tools)
• Strong communication skills
• Ability to work in a cross-functional team
• Embrace change
• Evangelize state of the art practices in agile methodology, and secure DevOps practices.
• Knowledge of UNIX servers and applications built on JAVA/J2EE in Unix environment.
• Knowledge of WINDOWS servers and applications management WINDOWS environment.
• Understanding of Relational Database Systems like Sybase, Oracle, MSSQL and PostgreSQL
• Knowledge on messaging systems such as WebSphere MQ
• Good understanding of DevOps, with experience on at least one of the configuration management tools ,likeansible, Puppet
• Very good understanding of application system design, development, testing, deployment and maintenance.
• Management of requests coming from support + ( Development) , infrastructure Teams, Coordinating with different Teams ( Mainly Support Teams + Infrastructure Teams ) with primary objective of Keeping Application up and running

Technology Proficiency

OS Platform : Windows, Linux Red hat

Scheduling Tools BMC CTRL-M

Monitoring OMI

CFT transfer tool

IBM MQ Series

J2EE WAS, Jboss, IIS, Tomcat

Database Oracle, Sybase, SSQL server, PostGreSQL

Network (DNS, OS, Firewall , Network)

Service Now, JIRA

Knowledge in Devops Tools will be a plus.