Application Production Support Engineer (SRE)

Ethos BeathChapman; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Ethos BeathChapman is recruiting for a senior production support role within the SRE team in Singapore. The focus is on application production support and incident management for live FX and payments applications.

The role starts as a hands-on contributor with potential progression into a leadership role over the next 1–2 years as part of succession planning. You will work with developers, product, and operations to improve reliability and incident response.

Qualifications

• 7+ years of relevant experience in application production support, L2/L3 support or SRE.
• Hands-on experience supporting live business applications and incident management.
• Experience using monitoring and log analysis tools to investigate and resolve issues.
• Able to independently investigate issues using logs, metrics and dashboards.
• Strong Bash/Python scripting for troubleshooting and automation.
• Knowledge of incident management processes (RCA, SLA/SLO, runbooks).
• Familiarity with Linux, Kubernetes and cloud environments.

Responsibilities

• Own day-to-day production support for live FX and payments applications.
• Monitor application health and performance; respond to alerts, incidents and service disruptions.
• Investigate issues using logs, dashboards and metrics; troubleshoot API errors and configuration problems.
• Use Grafana, Prometheus, Datadog, OpenSearch, Kibana and Logstash to diagnose issues.
• Configure and improve monitoring alerts for faster resolution.
• Lead production incidents, perform RCA and coordinate with developers as needed.
• Write Bash and Python scripts to automate support tasks and improve troubleshooting.
• Collaborate with development, product and operations to resolve issues.
• Establish monitoring, support and incident-response processes for new products and changes.
• Maintain runbooks and operational documentation.
• Assist with client integration or onboarding when required.

Skills

Incident management

SRE principles

Scripting (Bash/Python)

Logging & monitoring

SQL experience

Client-facing experience

Tools

Grafana

Prometheus

Datadog

OpenSearch

Kibana

ELK

Splunk

Kubernetes

Job description

Client introduction

Our client is an established fintech headquartered in Singapore, operating across cross-border payments and foreign exchange.
As the business continues to grow, they are strengthening the team responsible for keeping their live applications running reliably. This is a newly created role within the SRE team, reporting to the Head of SRE, with a strong focus on application production support and incident management.
The role will initially be a hands-on individual contributor position, with the opportunity to progress into a leadership role over the next one to two years as part of the team's succession plan.

Job responsibilities

• Own day-to-day production support for live FX and payments applications.
• Monitor application health and performance, responding to production alerts, incidents and service disruptions.
• Investigate application issues such as failed transactions, API errors, configuration problems and integration failures using logs, dashboards and system metrics.
• Use monitoring and log analysis tools such as Grafana, Prometheus, Datadog, OpenSearch, Kibana and Logstash to troubleshoot production issues.
• Configure and improve monitoring alerts to detect application issues early and support faster resolution.
• Take ownership of production incidents, root-cause analysis and follow-up actions, working with developers on application defects where necessary.
• Write Bash and Python scripts to automate support activities, improve troubleshooting and reduce manual work.
• Work closely with development, product and operations teams to investigate and resolve production issues.
• Establish monitoring, production support and incident-response processes for new products and application changes.
• Maintain runbooks, operational documentation and support procedures.
• Assist with technical client integration or onboarding issues when required, alongside the client-support team.

Job requirements

• At least 7 years of relevant experience in application production support, L2/L3 application support or application-focused site reliability engineering.
• Strong hands‑on experience supporting live business applications, including troubleshooting application errors, API issues, configuration problems and production incidents.
• Practical experience using monitoring tools (Grafana, Prometheus, Datadog or similar) and log analysis tools (OpenSearch, Kibana, ELK, Splunk or similar) to investigate and resolve production issues.
• Able to independently investigate application issues using logs, metrics, monitoring dashboards and application behaviour.
• Good scripting ability in Bash, Python or similar languages, particularly for troubleshooting and operational automation. SQL experience would be useful.
• Sound understanding of incident management, RCA, SLA/SLO practices, runbooks and production support processes.
• Familiarity with Linux, Kubernetes, cloud environments or containerised applications would be useful, particularly in supporting live applications.
• Experience supporting applications in banking, financial services, payments, trading or other high-availability environments would be advantageous, but is not essential.
• Experience in QA, UAT or release validation would be an advantage.
• Client‑facing experience would be useful but can be developed. Strong application troubleshooting and production support experience is more important.

Why you should join them

• Newly created role with a genuine path to grow into a lead position as part of succession planning.
• Take ownership of production support and reliability for business‑critical FX and payments applications.
• Work in a modern technical environment with exposure to application monitoring, observability, scripting and incident management.
• Opportunity to improve production support processes, monitoring and operational efficiency as the business grows.
• Work closely with the Head of SRE, engineering, product and operations teams.
• A chance to shape how the production support and reliability function develops over time.

JL
Reg No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112