Application Engineer , Downstream

ecolab; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Company car

Job summary

Ecolab in Singapore seeks an on-site Field Service Engineer to support sales teams and customers with problem solving, site surveys, and installation tasks. You will work with district personnel to resolve issues, evaluate new applications, and help ensure product reliability.

The role requires coordination with manufacturing plants for parts availability, and travel to Jurong Island. Strong communication and organizational skills are essential for success.

Qualifications

• Technical degree or equivalent education with industry experience is preferred.
• Knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.
• Excellent organisational, interpersonal, verbal and written communication skills.
• Ability to manage multiple projects and timelines.
• Ability to write clear reports using a standard laptop.

Responsibilities

• Support district sales personnel in handling service calls and assist in problem resolution.
• Participate in design reviews, start-ups and evaluations of new applications.
• Assist in critiquing products for serviceability, performance and reliability.
• Interact with Company resources and work as a team to satisfy customers.
• Assess on-site field problems and operate testing equipment to restore conformance.
• Coordinate replacement parts programs with plants to ensure component availability.
• Prepare reports detailing problems and corrective actions.
• Document value provided to customers and develop troubleshooting guides.

Skills

Field service

Customer support

Troubleshooting

Team communication

Travel readiness

Education

Technical degree or equivalent

Tools

Testing equipment

Report writing

Job description

Provides contractual service and assists customers with problem-solving support regarding the Company's products, applications and solutions. Experience and knowledge in, but not limited to, Company products. Provide on-site field service and/or 24-hour over-the-phone or on-site assistance. Conduct site surveys, product, application and system audits, and assist Key Account Managers and sales representatives in preparing new business proposals. Ensure implementation of the Six Service Standards at all client sites.

Job Responsibilities

• Support district sales personnel in handling Company programme service calls for existing products and services, and assist in correcting problems as appropriate.
• Participate in design reviews, new application start-ups and evaluations.
• Assist in critiquing products for serviceability, performance and reliability.
• Interact with appropriate Company resources and work as a team.
• Assess on-site field problems and operate the required testing equipment to return systems to customer conformance.
• Coordinate and manage replacement parts programmes with individual manufacturing plants to ensure the availability of components as needed.
• Assist in preparing reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes.
• Document the value provided to the customer whenever possible.
• Assist in developing troubleshooting service guides and bulletins for existing products.
• Assume the lead role in maintaining troubleshooting guides and bulletins and distributing them to departments when required.
• Qualify, coordinate and monitor the external subcontractor network as required to ensure repair timelines and customer satisfaction are maintained.
• Work with other district personnel toward the continuous improvement of policies and procedures, resulting in increased customer satisfaction.
• Provide installation resource services on a project-request basis as necessary to satisfy customer needs. Services may include, but are not limited to, field surveys, installation checklists and roll-out support services.
• Provide training to first-line Account Managers on Company offerings and the resources available to assist them in answering customer questions.
• Keep abreast of the latest industry advances through continuous education.

Job Requirements

• Technical degree or equivalent education with industry experience is preferred.
• Knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.
• Excellent organisational, interpersonal, verbal and written communication skills.
• Ability to manage multiple projects simultaneously and maintain project schedule timelines.
• Ability to write and maintain clear, concise reports using a standard laptop computer.
• Ability to think logically, apply common sense and make decisions.
• Self-motivated, goal-oriented and able to work effectively as a team player.
• Required to travel to Jurong Island.

Benefits

• Company cars are provided.