Application Engineer

Song Consulting Pte Ltd; Singapore; On-site; SGD 54,000 - 90,000; Full time

Job summary

Song Consulting Pte Ltd seeks an engineer with a diploma in engineering or relevant experience to support regional accounts for the Japanese market. You will interpret customer requirements, tailor solutions, and act as the first contact for clients and sales teams.

Regular travel and hands-on training are expected to deliver focused solutions and ensure project success. You will collaborate with product managers, engineers, and consultants to support development and delivery across data centre

Qualifications

• Diploma in engineering or relevant work experience.
• Experience with data centre equipment and applications is preferred.
• Fluent in Business English; Japanese and Mandarin are optional.
• Around 10% travel as part of the role.

Responsibilities

• Serve as the technical point of contact for key consultants and accounts.
• Act as liaison between sales teams and factory capabilities.
• Develop technical selections, feasibility studies, and total cost of ownership analyses.
• Support sales with accurate project costing and compliance documentation.
• Prepare deviation and exception statements for project proposals.
• Collaborate with cross-functional teams to support application development and delivery.
• Participate in KAM / Technical team meetings and share progress updates.
• Communicate clearly with stakeholders to gather feedback and align with goals.
• Support user feedback to improve application functionality and user experience.
• Maintain a proactive approach to stakeholder needs across Data Centre facilities: AHUs, CRAC/CRAH, ACMV.

Skills

Self-motivation

Multitasking

Technical support

Stakeholder management

MS Word

MS Excel

Travel willingness

Education

Bachelor of Engineering

Tools

MS Word

MS Excel

Job description

We are seeking an engineer with a diploma in engineering or other relevant work experience to support our regional strategic accounts team with a focus on the Japanese Market. The role includes working together with our diverse sales teams to interpret customer requirements, deliver solutions and manage customer expectations with the end goal of sales in mind. You will be expected to work as a consultant to the sales teams and clients to tailor project specific solutions and will be the first point of contact. Training will be provided hands on, and regular travel and customer meetings can be expected.

Key Responsibilities

• Serve as the technical point of contact for key consultants and accounts.
• Act as a liaison between sales teams and factory capabilities.
• Develop technical selections, feasibility studies, and total cost of ownership (TCO) analyses.
• Support sales with accurate project costing and compliance documentation.
• Prepare deviation and exception statements for project proposals.
• Collaborate with cross-functional teams including Product Managers, Technical / Aftersales, Support Engineers, Commissioning Engineers, Key Account Managers, Consultants and Contractors to support application development and delivery.
• Participate in KAM / Technical team meetings and activities to understand requirements and share progress updates
• Communicate clearly and professionally with stakeholders to gather feedback, clarify technical issues, and ensure alignment with project goals
• Support the implementation of user feedback to improve application functionality and user experience
• Maintain a proactive and responsive approach to stakeholder needs, contributing to a positive and productive team environment
• Responsibilities will at a minimum apply to the following facilities/equipment within the Data Centre:
• Air Handling Units
• CRAC and CRAH units
• ACMV and related products

Qualifications and Skills

• Self-motivated, highly organized, and detail oriented
• Able to manage multiple tasks and assignments simultaneously with efficiency and independence, demonstrating strong organizational skills and the ability to work effectively without direct supervision.
• Strong focus on back-office technical responsibilities, such as application support and system maintenance, while also enjoying direct engagement with customers or consultants to understand needs, provide solutions, and ensure user satisfaction.
• Ability to establish and leverage relationships with key stakeholders to proactively initiate requests for support from targeted internal and external subject matter experts needed
• Proficiency in Microsoft Word and Excel
• Travel required (10%)

Experience

• Mechanical Engineer (at least 3 years) or Bachelor of Engineering or similar
• Knowledge of mechanical, refrigeration, hydraulics or similar
• Engineering experience in the Data Centre environment preferred
• Fluent in Business English, Japanese (optional) and Mandarin (optional)