Engineer, Service

CANATEC PTE. LTD.; Singapore; On-site; SGD 33,480 - 55,800; Full time

Job summary

CANATEC PTE. LTD. in Singapore is looking for a dedicated professional to provide exceptional technical service and maintenance for CRAC and WDS systems in data center environments.

This role includes servicing and troubleshooting, client support, and adherence to safety standards. The ideal candidate will have a diploma in Mechanical or Electrical Engineering, along with strong problem-solving and communication skills.

We encourage fresh graduates to apply and offer opportunities for career growth in a supportive team environment.

Qualifications

• Minimum ITE/Diploma in Mechanical/Electrical Engineering or equivalent.
• At least 2 years of hands-on experience in maintenance engineering (ACMV/DX systems preferred).
• Proficient in electrical/mechanical systems troubleshooting.

Responsibilities

• Perform periodic servicing, maintenance, and troubleshooting of CRAC/WDS systems.
• Provide technical support and onsite training on Operation & Maintenance Manuals.
• Complete detailed service reports after each servicing/e-call.

Skills

Troubleshooting electrical/mechanical systems

Client relationship management

Strong problem-solving skills

Organizational skills

Education

ITE/Diploma in Mechanical/Electrical Engineering or equivalent

Job description

With our ongoing expansion, we are seeking a passionate and dedicated professional to join our growing company.

Role Summary

To deliver exceptional technical service, maintenance, and support for CRAC (Computer Room Air Conditioning) and WDS (Water Detection System) infrastructure in data center environments. Ensure system reliability, client satisfaction, and strict adherence to safety and procedural standards.

Key Responsibilities

Technical Service & Maintenance

• Perform periodic servicing, maintenance, and troubleshooting of CRAC/WDS systems.
• Diagnose hardware/software faults, identify root causes, and recommend solutions.
• Conduct equipment power-up/down procedures and respond promptly to e-calls (emergency calls).

Client Support & Training

• Provide technical support and onsite training on Operation & Maintenance Manuals (OMM).
• Maintain strong client relationships, particularly with site engineers.
• Liaise with customer engineering departments to ensure compliance with company procedures and quality guidelines.

Documentation & Reporting

• Complete detailed service reports after each servicing/e-call.
• Submit weekly/monthly reports on work activities, progress, and remedial actions.
• Maintain accurate filing, documentation, and tracking of all service records.

Site & Contractor Management

• Monitor and manage contractor activities to ensure adherence to safety/operational procedures.
• Review site "Events and Actions," implementing corrective measures as needed.
• Plan, execute, and update daily work schedules.

Safety & Compliance

• Strictly follow data center safety rules, regulations, and quality standards.
• Ensure all work activities comply with occupational safety guidelines.
• Support ad-hoc tasks assigned by superiors.

Requirements

• Minimum ITE/Diploma in Mechanical/Electrical Engineering or equivalent.
• At least 2 years of hands-on experience in maintenance engineering (ACMV/DX systems preferred) is preferred.
• Fresh Polytechnic graduates with a Diploma in Mechanical Engineering, Electrical Engineering, or a related discipline are encouraged to apply.
• Proficient in electrical/mechanical systems troubleshooting.
• Practical knowledge of CRAC, WDS, or related critical infrastructure.
• Excellent problem-solving, analytical, and communication skills (written/verbal).
• Highly organized with ability to prioritize tasks in high-pressure environments.
• Team player with a positive, motivated, and willing-to-learn attitude.
• Candidates must demonstrate flexibility and a willingness to perform standby duties as required by operational needs.
• Able to perform manual tasks in data center environments.