APAC YouTube Escalations Leader — Global

Google LLC

Singapore

On-site

SGD 180,000 - 240,000

Full time

48 hours ago

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Job summary

Google LLC is seeking a Global Escalation Manager for APAC YouTube Operations to lead high-priority escalations and protect brand reputation 24/7. You will manage a team of Strategic Comms and Risk Managers across APAC, coordinating with cross-functional partners to ensure rapid triage, accurate external communications, and thorough post-incident analysis.

The role demands seasoned experience in crisis communications, strong editorial judgment, and the ability to influence stakeholders without

Qualifications

10 years in a customer or client-facing role supporting social operations, community operations, trust and safety, escalations or related front-line operations.
7 years of experience managing operations and leading cross-regional teams.
Experience coordinating high-stakes communications with executive audiences.

Responsibilities

Serve as the executive point of contact in APAC for YouTube escalations.
Manage end-to-end lifecycle of escalations during APAC hours with rapid triage and external communications.
Recruit, mentor, and develop a high-performing APAC team of Strategic Comms and Risk Managers.
Deliver crisis communications and post-incident reviews to regional/global executives.
Establish and report APAC team KPIs to drive data-driven process improvements.