APAC YouTube Escalations Lead, Global Operations

Apigee; Singapore; On-site; SGD 260,000 - 380,000; Full time

Job summary

Google in Singapore is seeking a senior operations and communications leader to support social operations, trust and safety, and escalations across regional teams. The role prioritizes candidates with deep experience in customer-facing roles and cross-functional collaboration.

You'll influence external communications and YouTube-like editorial outputs, coordinate fast responses, and work with senior stakeholders to protect brand voice while maintaining operational excellence.

Qualifications

• Bachelor's degree in Business, External Communications, PR, Brand Marketing or related field.
• 10 years in a customer-facing role supporting social operations, trust and safety, escalations or related front-line operations.
• 7 years managing operations and leading cross-regional teams.

Skills

Customer-facing leadership

Cross-regional collaboration

Executive stakeholder influence

Education

Bachelor's degree in Business, External Communications, PR, Brand Marketing or a related field

Job description

Google in Singapore is seeking a senior operations and communications leader to support social operations, trust and safety, and escalations across regional teams. The role prioritizes candidates with deep experience in customer-facing roles and cross-functional collaboration.

You'll influence external communications and YouTube-like editorial outputs, coordinate fast responses, and work with senior stakeholders to protect brand voice while maintaining operational excellence.