APAC Technical Support Lead - Enterprise AI Platform

Hupo; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Hupo, an AI-native start-up building sales enablement products for the banking, financial services, and insurance sectors, is seeking its first Technical Support Specialist in APAC. You will own the customer support experience from first contact to resolution, coordinating with our Support Engineer and with Engineering and Product as needed.

As the initial CS hire, you’ll shape support processes, contribute to the knowledge base, and help scale the function, with room to grow into a leadership

Qualifications

• 2–4 years in customer or technical support at a B2B SaaS company.
• Strong written communication for client updates.
• Structured troubleshooting information gathering for engineering.
• Demonstrated ownership and follow-through on issues.
• Willingness to collaborate with IT teams during incidents.
• Experience with Jira or similar ticketing systems.

Responsibilities

• Own incoming customer support requests from intake to resolution.
• Coordinate with Support Engineer, Engineering and Product as needed.
• Maintain knowledge base and incident communications.
• Log issues in Jira with clear summaries and priorities.
• Convey regular status updates and incident reports to clients.
• Join client calls for escalations and reviews.

Skills

2-4 years in B2B SaaS customer support

Strong written communication

Ownership and follow-through

Troubleshooting info gathering

Coordinate with engineering/product

IT team collaboration

Tools

Jira

Gleap

Job description

Hupo, an AI-native start-up building sales enablement products for the banking, financial services, and insurance sectors, is seeking its first Technical Support Specialist in APAC. You will own the customer support experience from first contact to resolution, coordinating with our Support Engineer and with Engineering and Product as needed.

As the initial CS hire, you’ll shape support processes, contribute to the knowledge base, and help scale the function, with room to grow into a leadership