APAC Support Lead — Scale, SOPs & Excellence

Rogo; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Rogo is looking for a Customer Support Manager to lead its support team in Singapore. This role requires at least 3 years of experience in customer support within B2B SaaS and a proven track record in leadership. You will manage escalations, improve processes, and collaborate with cross-functional teams. Join Rogo and help shape the support organization with your exceptional skills and passion for customer experience in a fast-growing tech environment.

Qualifications

• 3+ years of experience in customer support or user operations within B2B SaaS.
• 1+ years in a team lead or mentorship role.
• Proven ability to drive performance through hands-on coaching.

Responsibilities

• Manage customer escalations and support queues.
• Contribute to operational efficiency and implement process optimizations.
• Analyze support metrics and identify performance gaps.

Skills

Customer support experience

Team leadership

Operational efficiency

Analytical mindset

Communication

Job description

Rogo is looking for a Customer Support Manager to lead its support team in Singapore. This role requires at least 3 years of experience in customer support within B2B SaaS and a proven track record in leadership. You will manage escalations, improve processes, and collaborate with cross-functional teams. Join Rogo and help shape the support organization with your exceptional skills and passion for customer experience in a fast-growing tech environment.