APAC Service Delivery Director: Executive Client Leadership

SimCorp; Singapore; Hybrid; SGD 180,000 - 300,000; Full time

Benefits offered by this job

Salary and bonus

Pension

Flexible working hours

Hybrid work model

Job summary

SimCorp is seeking a Director to lead the Service Delivery Management function for its SaaS clients across the APAC region. The role focuses on executive stakeholder management, client governance, escalation handling, and strategic relationship building, rather than solely on operational ticket delivery.

You will engage with senior client leaders and C-suite executives, shaping strategic delivery models, guiding multi-regional teams, and ensuring value-driven outcomes aligned with client

Qualifications

• 10+ years delivering service at enterprise level with C-suite client exposure.
• Proven ability to define and drive service delivery strategy across multiple regions.
• Strong understanding of SLAs, KPIs, and contract management.

Responsibilities

• Define and execute the Service Delivery Management strategy aligned with global objectives.
• Act as senior client-facing leader with executive communication skills.
• Lead diverse teams across APAC, fostering collaboration and continuous improvement.
• Translate strategic goals into measurable targets and oversee end-to-end service delivery.
• Drive innovation and automation to improve time-to-value and efficiency.
• Forecast and monitor revenue, manage costs, and identify growth opportunities.

Skills

Stakeholder management

C-suite relationships

Enterprise service delivery

Leadership across regions

Contract & KPI management

Communication

Cost & revenue management

SaaS knowledge

Analytical thinking

Problem solving

Job description

SimCorp is seeking a Director to lead the Service Delivery Management function for its SaaS clients across the APAC region. The role focuses on executive stakeholder management, client governance, escalation handling, and strategic relationship building, rather than solely on operational ticket delivery.

You will engage with senior client leaders and C-suite executives, shaping strategic delivery models, guiding multi-regional teams, and ensuring value-driven outcomes aligned with client