APAC SaaS Customer Success Leader

Linear; Singapore; Hybrid; SGD 90,000 - 140,000; Full time

Benefits offered by this job

Salary + equity

Early exercise US

Meal stipend

Co-working space

Health coverage

Vacation 5 weeks

Parental leave 4 months

Month off after 4 years

Team events

Job summary

Linear is a remote-first company building a product development system for teams and agents. The APAC Customer Success Manager will nurture relationships with Linear’s top customers in APAC, coordinating with sales and support, and be closely connected to in-person collaboration with our growing sales presence in the region.

You will onboard new customers, deliver ongoing enablement, and foster strong relationships to drive customer satisfaction and retention, while advocating for customer needs

Qualifications

• 5+ years relevant work experience in a technical customer-facing role.
• SaaS and startup experience in a fast-paced environment.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Experience working with product and engineering teams and developer tools is preferred.

Responsibilities

• Develop and maintain relationships with Linear’s largest APAC customers; be the main contact for inquiries.
• Become a product expert and help customers achieve business outcomes with Linear.
• Lead onboarding and training on Linear features; expand usage within accounts.
• Advocate for customer needs, collaborating with product, sales, and support to drive improvements.

Skills

Customer-facing

SaaS experience

Relationship management

Communication

Time management

Tools

Developer tools

Product & engineering tools

Job description

Linear is a remote-first company building a product development system for teams and agents. The APAC Customer Success Manager will nurture relationships with Linear’s top customers in APAC, coordinating with sales and support, and be closely connected to in-person collaboration with our growing sales presence in the region.

You will onboard new customers, deliver ongoing enablement, and foster strong relationships to drive customer satisfaction and retention, while advocating for customer needs