APAC Revenue Operations Lead (Singapore)

DealHub Ltd; Singapore; On-site; SGD 130,000 - 170,000; Full time

Job summary

Cloudflare is looking for a Senior Revenue Operations Support Manager based in Singapore to support the APAC region. You will work with Salesforce and CLM systems to assist internal stakeholders, drive process improvements, and ensure data accuracy.

You will collaborate with Sales, Customer Success, Contracts, Pricing and Finance to resolve issues, review requests, and roll out new operational initiatives. This role requires initiative, excellent communication, and a passion for process

Qualifications

• 5-10 years of relevant experience in a sales operations role.
• Experience as a user of Salesforce within quote to cash business processes.
• Proficient in Salesforce skills needed to complete daily troubleshooting, ticket resolution and projects.
• You enjoy taking initiative and making suggestions for improvements.
• Detail oriented with high capability for detecting inconsistencies.
• Proficient with Excel/Google Sheets
• Strong time management skills, as well as excellent verbal and written communication skills
• Strong work ethic and organizational skills
• Experience at SaaS company preferred

Responsibilities

• Directly support sales and customer success by resolving tickets related to sales process and systems
• Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.
• Verifying data accuracy of sales orders
• Effectively liaise between Sales, Customer Success, Contracts, Pricing and Finance to resolve issues for the sales team
• Follow documentation to complete ongoing tasks, identify areas for process improvement, create documentation for new tasks, and train new team members to complete ongoing tasks
• Execute existing tests and write new test scenarios to complete user acceptance testing of changes related to salesforce
• Own projects to roll out operational support for new initiatives - generate documentation, train operations teammates, and work cross functionally to make post-launch improvements
• Able to lead and develop operational projects which enhance processing speed and efficiency

Skills

Salesforce

Revenue operations

Cross-functional collaboration

Data accuracy

Excel/Google Sheets

Ticket resolution

Project management

Communication skills

Tools

Salesforce

Job description

Cloudflare is looking for a Senior Revenue Operations Support Manager based in Singapore to support the APAC region. You will work with Salesforce and CLM systems to assist internal stakeholders, drive process improvements, and ensure data accuracy.

You will collaborate with Sales, Customer Success, Contracts, Pricing and Finance to resolve issues, review requests, and roll out new operational initiatives. This role requires initiative, excellent communication, and a passion for process