APAC Revenue Operations Lead — Salesforce & Billing

Cloudflare Events; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Cloudflare is hiring a Senior Revenue Operations Support Manager based in Singapore to lead and optimize revenue operations across the APAC region. You will manage Salesforce and CLM workflows, support internal stakeholders, and drive process improvements.

You will collaborate with Sales, Customer Success, Contracts, Pricing and Finance to ensure smooth operations. The role emphasizes operational excellence, ticket resolution, data accuracy, and cross-functional project ownership in a fast-paced

Qualifications

• 5-10 years of relevant experience in a sales operations role.
• Experience as a user of Salesforce within quote to cash business processes.
• Proficient in Salesforce skills needed to complete daily troubleshooting, ticket resolution and projects.
• You enjoy taking initiative and making suggestions for improvements.
• Detail oriented with high capability for detecting inconsistencies.

Responsibilities

• Directly support sales and customer success by resolving tickets related to sales process and systems.
• Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.
• Verifying data accuracy of sales orders.
• Effectively liaise between Sales, Customer Success, Contracts, Pricing and Finance to resolve issues for the sales team.
• Follow documentation to complete ongoing tasks, identify areas for process improvement, create documentation for new tasks, and train new team members to complete ongoing tasks.
• Execute existing tests and write new test scenarios to complete user acceptance testing of changes related to salesforce.
• Own projects to roll out operational support for new initiatives - generate documentation, train operations teammates, and work cross functionally to make post-launch improvements.
• Able to lead and develop operational projects which enhance processing speed and efficiency.

Skills

Sales operations

Salesforce

Data analysis

Troubleshooting

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Excel/Sheets

Job description

Cloudflare is hiring a Senior Revenue Operations Support Manager based in Singapore to lead and optimize revenue operations across the APAC region. You will manage Salesforce and CLM workflows, support internal stakeholders, and drive process improvements.

You will collaborate with Sales, Customer Success, Contracts, Pricing and Finance to ensure smooth operations. The role emphasizes operational excellence, ticket resolution, data accuracy, and cross-functional project ownership in a fast-paced