First APAC CSM: Implementation & Growth

Mosaic.tech; Singapore; On-site; SGD 90,000 - 140,000; Full time

Benefits offered by this job

Stock options (10‑year window)

Unlimited PTO

Generous paid family leave

Equipment, software, and office budget

Education budget

Job summary

Ashby is hiring its first Customer Success Manager in APAC to lead the end-to-end journey for strategic and high-touch customers. You will own onboarding, adoption, health, and value realization while building deep, ongoing relationships with senior stakeholders across the customer lifecycle.

You should thrive in complexity, enjoy hands-on execution, and be comfortable in a remote-first setup. This role is foundational for shaping Ashby's APAC customer motion and success strategies.

Qualifications

• Strong background in Customer Success in B2B SaaS with enterprise or strategic customers.
• Ability to own a strategic book of APAC customers, balancing implementation and ongoing success.
• Build trusted, multi-threaded relationships with senior stakeholders and own customer health and value.
• Collaborate with Sales, Product, Support, Professional Services, and Operations for cohesive outcomes.

Responsibilities

• Own end-to-end customer journey from onboarding to long-term adoption.
• Lead implementation projects, define scope, manage milestones, and ensure value realization.
• Work in a remote-first environment with up to 10% travel for strategic engagements in APAC.

Skills

Customer Success

B2B SaaS

Enterprise/Strategic

Relationship Management

Education

Bachelor's degree or equivalent

Tools

CRM (Salesforce)

Job description

Ashby is hiring its first Customer Success Manager in APAC to lead the end-to-end journey for strategic and high-touch customers. You will own onboarding, adoption, health, and value realization while building deep, ongoing relationships with senior stakeholders across the customer lifecycle.

You should thrive in complexity, enjoy hands-on execution, and be comfortable in a remote-first setup. This role is foundational for shaping Ashby's APAC customer motion and success strategies.