APAC Product Support Engineer & Tech Trainer

Cargotec Corporation

Singapore

On-site

SGD 90,000 - 130,000

Full time

14 days+

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Job summary

Hiab is seeking a Product Support Engineer & Technical Trainer to strengthen APAC technical expertise and service professionalism. You will be the central technical authority for troubleshooting complex load-handling equipment, while driving Train-the-Trainer and education programs to minimise downtime and maximise service standards across Singapore, China, Indonesia, Thailand, Vietnam, and more.

The role combines hands-on product support with regional enablement and curriculum development to

Qualifications

Diploma in Mechanical, Electrical, or Mechatronics Engineering (or equivalent technical qualification).
3+ years of hands-on experience in technical product support, field service, or technical training within heavy machinery, load handling, or mechanical industries.
Proven experience with electrical and hydraulic systems; basic hydraulic knowledge is essential; crane/control system knowledge is strongly preferred.
Accredited trainer status in load handling or comparable industrial sector is highly advantageous.
Fluent in English; proficiency in Mandarin (or other Asian languages) is advantageous.
Proficient with Microsoft Office, LMS, Adobe tools, and digital support software.

Responsibilities

Technical & Field Product Support: Act as regional expert for on-site and remote technical support, investigations, field tests, and complex problem-solving.
Help Desk Management: Manage Hiab C-Case online support desk, ensuring timely, accurate resolution of tickets.
Downtime Mitigation: Propose and evaluate temporary field solutions to limit downtime and costs.
Field Service Support: Conduct field service missions and technical investigations across regional sites as required.
Technical Training & Regional Enablement: Conduct needs analysis across APAC Hiab CSCs and importer networks.
Train-the-Trainer: Oversee rollout and delivery of TTT program to nominated trainers.
Curriculum Development: Design training plans covering Hydraulics, Electronics, Installation, and Control Systems.
Training Delivery: Deliver high-quality online and face-to-face training for internal teams, importers, installation partners, and end-users.
Systems Adoption: Promote Hiab systems and tools adoption across the regional network.