APAC People Operations Leader

Booking.com (S) Pte Ltd; Singapore; On-site; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Paid time off

Leave scheme

Discounts

Job summary

Booking.com seeks a Manager People Operations (APAC) to lead end-to-end People Operations strategy and service delivery for our largest regional population. You will translate global frameworks into compliant, employee-centric operations and drive performance across payroll, data integrity, SLAs, and KPIs.

You will lead a team of specialists, manage senior stakeholder relationships, and ensure scaling of People Ops to meet business growth while maintaining regulatory compliance and operational

Qualifications

• 5+ years of people leadership experience in an international HR or People Operations environment.
• Strong experience in People Operations service delivery, payroll processes, and HR systems (Workday strongly preferred).
• Demonstrated experience leading process improvement and operational excellence initiatives.
• Experience managing complex stakeholder environments and senior business relationships.
• Solid knowledge of APAC labor law and HR compliance requirements.

Responsibilities

• Define the APAC People Operations objectives, priorities, and roadmaps aligned with the wider People Ops and PST strategy.
• Translate global frameworks into effective regional execution, tailored to headquarters needs
• Represent People Operations in key regional and cross-functional initiatives
• Own the senior People Operations lead for the APAC population
• Accountable for the team's accurate, compliant, and timely personnel administration and payroll inputs
• Own service delivery performance, including SLAs, KPIs, quality standards, and compliance
• Drive continuous improvement of People Operations processes to enhance employee experience and operational efficiency
• Accountable for monitoring data integrity and process adherence across People systems (e.g., Workday, ServiceNow)
• Identify operational risks and implement mitigation plans
• Review quarterly business reviews (QBRs), scorecards, and performance insights; challenge and endorse improvement actions
• Ensure successful integration and maturity of APAC Ops team as part of the tiering model
• Drive integration of knowledge management within the day to day operations
• Build and maintain strong relationships with senior stakeholders, including but not limited to Payroll, HR Advisory, Legal, and global People teams
• Act as escalation point for high-risk issues and persistent performance challenges
• Lead alignment conversations to ensure APAC needs are reflected in global process design
• Lead, coach, and develop a team of People Operations Specialists and Senior Specialists
• Conduct regular 1:1s focused on performance, engagement, and development
• Own performance management processes, including bi-annual reviews and ongoing goal tracking
• Allocate work and projects based on team capacity, strengths, and development goals
• Foster a high-performance, service-oriented, and continuously improving team culture
• Own APAC capacity planning and workforce forecasting across People Operations and Talent Coordination
• Assess current and future workload trends to ensure appropriate resourcing levels
• Make data-driven recommendations on internal FTE growth, reallocation, or role redesign
• Evaluate and manage APAC contingent workforce strategy, including decisions to extend, convert, or roll off contingent workers
• Balance service levels, budget constraints, and operational risk when making resourcing decisions
• Partner with Finance and Global People leadership on headcount planning and budget alignment
• Ensure optimal allocation of resources across peak periods and strategic initiatives
• Ensure regional compliance with APAC labor law and internal policies
• Oversee implementation and operationalization of company policies and procedures
• Maintain audit readiness and documentation standards
• Partner with key stakeholders such as Legal, Payroll, Comp & Ben on regulatory changes impacting People Operations
• Drive capacity management for APAC team and assess con
• Proactively identify opportunities to simplify, standardize, and automate processes
• Lead or contribute to regional and global People Operations improvement initiatives
• Use data and insights to drive operational decisions and resource planning
• Support scaling of People Operations services in line with organizational growth
• Fluent in English (written and spoken); additional languages are a plus

Skills

Fluent English

People leadership

HR systems (Workday)

Payroll processes

Service delivery

Process improvement

Stakeholder management

Analytical skills

Data integrity

Communication

Tools

Workday

ServiceNow

Job description

Booking.com seeks a Manager People Operations (APAC) to lead end-to-end People Operations strategy and service delivery for our largest regional population. You will translate global frameworks into compliant, employee-centric operations and drive performance across payroll, data integrity, SLAs, and KPIs.

You will lead a team of specialists, manage senior stakeholder relationships, and ensure scaling of People Ops to meet business growth while maintaining regulatory compliance and operational