APAC Operational Excellence Lead - Training & Process

JLL; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

JLL is seeking an Operational Excellence Manager to drive continuous improvement, standardize best practices, and build capability across APAC operations. You will lead training programs, develop SOPs, and serve as a floating resource during turnover periods, reporting to the Regional Workplace Coordinator for North Asia Pacific.

You will supervise on-site teams, monitor KPIs, manage vendor relations, and contribute to the Account Development Plan with cost-saving initiatives, knowledge

Qualifications

• University degree or professional qualification in engineering/facilities management.
• Experience in facilities operations and multi-site environments.
• Strong communication and coaching abilities.

Responsibilities

• Drive continuous improvement, standardization and capability building across operations.
• Lead training programs and develop SOPs for critical activities.
• Own KPI tracking, data-driven decision making and cost optimization.
• Maintain Knowledge Management repository for SOPs and training materials.
• Act as liaison with PFMs, regional leadership and clients to resolve bottlenecks.

Skills

Interpersonal skills

Client focus

Travel readiness

Data analysis

Power BI

Excel

Visio

Change management

Training design

Vendor management

Education

University degree in engineering or facilities management

Tools

Visio

Excel

Power BI

Job description

JLL is seeking an Operational Excellence Manager to drive continuous improvement, standardize best practices, and build capability across APAC operations. You will lead training programs, develop SOPs, and serve as a floating resource during turnover periods, reporting to the Regional Workplace Coordinator for North Asia Pacific.

You will supervise on-site teams, monitor KPIs, manage vendor relations, and contribute to the Account Development Plan with cost-saving initiatives, knowledge