APAC Loyalty & CX Manager — Growth & Insights

CLARINS PTE LTD; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangement

Remote work up to 1 day/week

Training and development

Competitive compensation

Job summary

CLARINS PTE LTD is seeking an Assistant Manager - Loyalty & Customer Experience, Asia Pacific to lead the Club Clarins loyalty ecosystem across APAC. You will optimize loyalty strategy, engagement, and customer experience by enhancing program value, profitability, and omnichannel execution.

Working with global, regional, and local teams, you will shape regional playbooks, run loyalty initiatives, and translate insights into improvements that strengthen member loyalty and drive long-term business

Qualifications

• Bachelor's degree in Business, Marketing, Customer Experience, or related field.
• 5+ years of relevant experience managing points-based loyalty programs.
• Experience in retail, beauty, luxury, FMCG, or consumer-facing industries preferred.

Responsibilities

• Drive the continuous enhancement of the Club Clarins loyalty program to improve member acquisition, engagement, retention, and profitability.
• Optimize tier structures, rewards, benefits, and program mechanics based on customer insights and commercial performance.
• Establish and monitor KPIs to measure loyalty program effectiveness across APAC markets.
• Lead APAC loyalty projects and represent regional business needs in global initiatives.
• Own the regional Customer Experience platform (Qualtrics) and collaborate with global teams on continuous platform enhancement.
• Translate customer insights into actionable recommendations and improvement plans across key customer touchpoints.

Skills

Loyalty program management

Data analysis

Project management

Customer engagement

Stakeholder collaboration

Education

Bachelor's degree in Business or related field

Tools

Qualtrics

CRM systems

Loyalty analytics

Job description

CLARINS PTE LTD is seeking an Assistant Manager - Loyalty & Customer Experience, Asia Pacific to lead the Club Clarins loyalty ecosystem across APAC. You will optimize loyalty strategy, engagement, and customer experience by enhancing program value, profitability, and omnichannel execution.

Working with global, regional, and local teams, you will shape regional playbooks, run loyalty initiatives, and translate insights into improvements that strengthen member loyalty and drive long-term business