APAC Loyalty & CX Leader (Hybrid)

Groupe Clarins; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work up to 1 day per week

Development and training opportunities

Attractive compensation and benefits

Flexible work environment

Job summary

Groupe Clarins seeks a Manager - Loyalty & Customer Experience to lead the Club Clarins loyalty program across APAC, driving value, profitability, and omnichannel execution. You will partner with global and regional teams to implement best practices, optimize tiers and rewards, and translate insights into improvements that strengthen member loyalty and business performance.

You will guide regional loyalty projects, deliver training, and monitor KPIs while shaping a customer-centric experience

Qualifications

• Bachelor's degree in Business, Marketing, Customer Experience, or related discipline.
• Minimum 5 years of hands-on experience managing points-based loyalty programs.
• Experience in retail, beauty, luxury, FMCG, or other consumer-facing industries, preferably regional/international.
• Proven ability to leverage customer and business data to drive loyalty performance and engagement.
• Strong understanding of loyalty platforms, CRM, rewards mechanics, and customer engagement strategies.
• Hands-on experience with Customer Experience platforms (e.g. Qualtrics) and loyalty analytics.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Project management experience with multiple initiatives and stakeholders.

Responsibilities

• Lead loyalty strategy, optimize Club Clarins program, and drive profitability across APAC.
• Develop regional playbooks, governance guidelines, and toolkits for consistent execution.
• Oversee omnichannel loyalty initiatives across Retail, E‑commerce, and partners.
• Monitor CX metrics (NPS, surveys) and drive continuous improvement.
• Collaborate with global teams to roll out regional and global loyalty initiatives.

Skills

Loyalty strategy

APAC regional leadership

Data-driven decisions

CX optimization

CRM & loyalty platforms

Qualtrics

Loyalty analytics

Project management

Analytical thinking

Education

Bachelor's degree (Business/Marketing/Customer Experience)

Tools

Qualtrics

CRM platforms

Loyalty analytics tools

Job description

Groupe Clarins seeks a Manager - Loyalty & Customer Experience to lead the Club Clarins loyalty program across APAC, driving value, profitability, and omnichannel execution. You will partner with global and regional teams to implement best practices, optimize tiers and rewards, and translate insights into improvements that strengthen member loyalty and business performance.

You will guide regional loyalty projects, deliver training, and monitor KPIs while shaping a customer-centric experience