APAC HR Experience & Services Senior Analyst

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Hilton International Asia Pacific PTE LTD, Singapore, seeks a Senior Analyst, Human Resources Experience & Services - Asia Pacific to support Team Members across Singapore and Southeast Asia. You will manage core HR processes, data, and documentation while identifying improvements to drive efficiency and accuracy.

You will collaborate with payroll, leaves, onboarding, immigration, and HR systems, coordinating with vendors and government agencies, and contributing to regional HR projects and

Qualifications

• A relevant diploma, degree, or equivalent combination of qualifications and HR experience.
• Experience in HR operations, employee services, HR administration, or a similar role handling confidential and time-sensitive information.
• Experience supporting work passes, statutory reporting, payroll, benefits, leave, onboarding, employment documentation, or HR data processes.
• Experience coordinating with government agencies, payroll providers, insurers or other HR vendors.
• Experience supporting a regional or geographically dispersed workforce.
• Strong attention to detail and confidence managing multiple priorities and recurring deadlines.
• Good analytical skills, with the ability to use Excel to validate and analyze data and turn findings into useful insights.
• Strong communication and stakeholder-management skills, with the confidence to work across teams and countries.
• Sound judgment and discretion when handling confidential employee, payroll, immigration or employee-relations information.
• Curiosity and a practical problem-solving mindset, with an interest in improving processes and learning new systems and tools.
• Exposure to process improvement, automation, generative AI, system testing or data cleansing is advantageous.
• A collaborative approach, strong sense of ownership and willingness to build knowledge across different areas of HR.
• Working proficiency in Excel, PowerPoint and Word, with the ability to learn enterprise HR systems quickly.

Responsibilities

• Own key HR operational processes from start to finish, ensuring accurate and timely delivery.
• Manage Work Pass applications, renewals, issuance, registration and cancellation; maintain accurate expiry tracking, Team Member communications, supporting records and reconciliation of applicable Ministry of Manpower charges.
• Own assigned Ministry of Manpower surveys and confirmed statutory submissions, including the submission calendar, source-data collection, validation, supporting evidence, follow-up questions and corrections.
• Process position-management transactions, including hires, promotions, transfers, salary changes, reporting-line updates and terminations.
• Support payroll, benefits and leave administration, preparing accurate inputs, completing checks and resolving discrepancies with internal teams and providers.
• Coordinate key Team Member lifecycle activities, including onboarding, employment documentation, probation, transfers and offboarding.
• Maintain accurate HR records, trackers and reports, using data to identify trends, issues and opportunities for improvement.
• Investigate HR systems and process issues, partnering with HR Technology, IT and other teams to find practical solutions.
• Respond to Team Member inquiries and assigned cases, resolving routine matters and escalating sensitive or higher-risk issues appropriately.
• Coordinate Team Member recognition, office activities and communications, including key annual programs.
• Maintain HR guides, SOPs and templates, and support process improvement, automation and regional HR projects.
• Provide cross-coverage across key HR services, including payroll, immigration, employment documentation and HR data processes.

Skills

HR operations

Excel

Attention to detail

Stakeholder management

Communication

Problem solving

Data analysis

Multi-country coordination

Education

Diploma/degree in HR

Job description

Hilton International Asia Pacific PTE LTD, Singapore, seeks a Senior Analyst, Human Resources Experience & Services - Asia Pacific to support Team Members across Singapore and Southeast Asia. You will manage core HR processes, data, and documentation while identifying improvements to drive efficiency and accuracy.

You will collaborate with payroll, leaves, onboarding, immigration, and HR systems, coordinating with vendors and government agencies, and contributing to regional HR projects and