Senior HR Operations Analyst, Asia Pacific

Hilton; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Hilton is seeking a Senior Analyst, Human Resources Experience & Services - Asia Pacific to support Team Members across Singapore and South East Asia. You will manage core HR processes, analyze data, and collaborate across HR, IT and external partners to improve operations regionally.

The role requires handling confidential information, coordinating work passes, payroll support, onboarding, and HR documentation, with strong Excel and communication skills to drive solutions.

Qualifications

• A relevant diploma, degree, or equivalent combination of qualifications and HR experience.
• Experience in HR operations, employee services or HR administration handling confidential data.
• Experience supporting work passes, payroll, benefits, onboarding, documentation or data processes.
• Experience coordinating with government agencies or external vendors.
• Experience supporting regional or dispersed workforces.

Responsibilities

• Own key HR operational processes from start to finish with accurate, timely delivery.
• Manage work pass applications, renewals, and related expiry tracking and communications.
• Oversee statutory submissions and surveys, data collection, validation, and follow-up.
• Process position-management transactions including hires, promotions, transfers and terminations.
• Support payroll, benefits, leave administration, and reconciliations with internal teams.
• Coordinate team member lifecycle activities such as onboarding, documentation, probation, and offboarding.
• Maintain HR records, trackers and reports, and use data to identify trends and improvements.
• Investigate HR system/process issues and partner with HR Tech, IT and other teams.
• Respond to inquiries, resolve routine matters and escalate sensitive issues appropriately.
• Support HR communications, recognition programs and regional HR projects.

Skills

Detail orientation

Analytical skills

Stakeholder management

Excel proficiency

Communication

Education

Diploma / degree in HR or related field

Tools

Excel

PowerPoint

Word

Job description

Hilton is seeking a Senior Analyst, Human Resources Experience & Services - Asia Pacific to support Team Members across Singapore and South East Asia. You will manage core HR processes, analyze data, and collaborate across HR, IT and external partners to improve operations regionally.

The role requires handling confidential information, coordinating work passes, payroll support, onboarding, and HR documentation, with strong Excel and communication skills to drive solutions.