APAC Head of Patient & Customer Experience Innovation

JOHNSON & JOHNSON INTERNATIONAL (SINGAPORE) PTE. LTD.

Singapore

On-site

SGD 240,000 - 420,000

Full time

14 days+

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Job summary

JOHNSON & JOHNSON INTERNATIONAL (SINGAPORE) PTE. LTD. seeks a Director, APSO, Patient & Customer Experience to lead APAC PX and PSP strategy, shaping commercial decisioning and integrating sales with CX.

The role drives Content.ai/Engagement.ai adoption, privacy governance, and insights across markets. You will partner with regional leads to embed patient experience into launch plans, align with Legal and Privacy functions, and deliver measurable outcomes through robust frameworks and

Qualifications

Proven leadership of regional or large-scale initiatives across markets
Experience in customer engagement, decisioning, CRM, and digital capabilities
Commercial experience with ability to translate strategy into execution and measurable outcomes
Strong cross-functional collaboration and portfolio prioritization skills
Working knowledge of healthcare policy, privacy and quality requirements

Responsibilities

Define and lead APAC PX and PSP strategy to advance business priorities and patient outcomes.
Partner with regional leads to embed patient experience into launch strategies.
Own strategic relationships with CONNEXT, SFE and Global teams for APAC requirements.
Establish regional guidelines to ensure compliant PSP programs and patient data use.
Lead cross-functional reviews to drive adoption, value realization and continuous improvement.
Coach and develop direct reports, aligning resources to CX and PX priorities.