Director of Customer Resolution & Service Delivery

Airbus; Singapore; Presencial; SGD 80.000 - 120.000; Jornada completa

Descripción de la vacante

Airbus Satair in Singapore seeks an experienced supervisor to lead the customer service and supply chain team. You will manage staffing, ensure high service standards, and drive efficiency across processes.

The role requires coordinating with multiple departments and maintaining KPI-driven performance in a global context. The position demands strong leadership, proactivity in service delivery, and capability to train and onboard new staff while ensuring timely order handling and proactive

Formación

• 5+ years of supervisory experience in customer service or supply chain.
• Familiar with SAP (Satair Group ERP) and Spec2000.
• Shipping knowledge, including dangerous goods and INCO terms.
• Ability to work in an international context.

Responsabilidades

• Manage staffing and holidays; ensure coverage and workload balance.
• Drive proactive service and total-service mindset across the department.
• Keep staff informed about Satair business and priorities.
• Conduct departmental meetings and document outcomes.
• Set priorities and supervise task execution.
• Coordinate with Supply Chain, Sales and other departments as needed.
• Improve procedures using Satair Group IT systems.
• Meet defined KPIs and adapt objectives as required.
• Set clear area objectives, conduct reviews and onboard/train new staff.
• Ensure timely entry of orders and RFQs from all channels.
• Administer orders and returns; manage follow-ups on quotations.
• Classify customer queries correctly and route appropriately.
• Coordinate responses to commercial/technical queries within capability.
• Investigate and close customer complaints with proper escalation.

Conocimientos

Team leadership

Customer service

International context

Herramientas

SAP ERP

Spec2000

Descripción del empleo

Airbus Satair in Singapore seeks an experienced supervisor to lead the customer service and supply chain team. You will manage staffing, ensure high service standards, and drive efficiency across processes.

The role requires coordinating with multiple departments and maintaining KPI-driven performance in a global context. The position demands strong leadership, proactivity in service delivery, and capability to train and onboard new staff while ensuring timely order handling and proactive