APAC Global Banking & Payments Client Specialist

Aumni; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

J.P. Morgan's Global Banking team in Singapore seeks an Analyst - Client Services Specialist to serve as the primary contact for Asia-Pacific regional clients.

You will manage end-to-end account services across cash management and liquidity products, working with sales, product, implementation, and operations teams to improve the client experience. You will conduct service reviews, communicate regulatory and product updates, educate clients on processes, and analyze transaction data to identify

Qualifications

• Bachelor's degree required.
• Minimum 1 year of experience in cash management across product, client service, sales, operations, or implementation roles.
• Excellent communication and interpersonal skills with a client-first approach.
• Strong analytical skills to interpret data and derive insights.
• Familiarity with AI technologies and transaction banking tools.
• Ability to collaborate in a fast-paced environment and adapt to shifting priorities.
• Detail-oriented with strong time management and multitasking abilities.

Responsibilities

• Act as the main point of contact for Asia-Pacific regional clients, handling complex inquiries, escalations, and complaints across cash management and liquidity products.
• Build a deep understanding of each client's business to identify tailored solutions and enhance their overall experience.
• Conduct regular service reviews using data to analyze transaction activity, client inquiries, and opportunities for operational improvement.
• Keep clients informed about regulatory changes, product updates, and technology enhancements through proactive communication.
• Provide client education and training on operational processes and product features.
• Maintain a complete and up-to-date record of each client's business activities with the firm.
• Use artificial intelligence tools and data analysis techniques to identify trends, support decision-making, and drive process improvements.
• Partner with internal teams across functions to streamline operations and deliver innovative solutions

Skills

Communication skills

Analytical skills

AI familiarity

Team collaboration

Time management

Detail-oriented

Education

Bachelor's degree

Job description

J.P. Morgan's Global Banking team in Singapore seeks an Analyst - Client Services Specialist to serve as the primary contact for Asia-Pacific regional clients.

You will manage end-to-end account services across cash management and liquidity products, working with sales, product, implementation, and operations teams to improve the client experience. You will conduct service reviews, communicate regulatory and product updates, educate clients on processes, and analyze transaction data to identify