Global Banking - Payments Client Service Analyst

J.P. Morgan Chase & Co.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JP Morgan Chase in Singapore seeks an Analyst - Client Services Specialist in Global Banking. You will be the primary contact for APAC regional clients, managing end-to-end account activity in cash management and liquidity products.

You will collaborate with Sales, Product, and Operations to enhance the client experience and drive operational efficiency. The role blends relationship management with technical problem-solving in a fast-paced, globally connected environment, requiring strong

Qualifications

• Bachelor's degree required.
• At least 1 year of experience in cash management or related roles.
• Excellent communication and stakeholder management.
• Strong analytical skills with data interpretation abilities.

Responsibilities

• Act as the main point of contact for APAC regional clients handling inquiries and escalations in cash management and liquidity products.
• Understand each client's business to identify tailored solutions and improve their experience.
• Conduct regular service reviews using data to analyze activity and opportunities for improvement.
• Inform clients about regulatory changes, product updates, and technology enhancements.
• Provide client education and training on operational processes and product features.

Skills

Communication

Relationship management

Analytical thinking

Time management

Team collaboration

Problem solving

AI familiarity

Education

Bachelor's degree

Tools

AI tools

Job description

Make your mark on a global stage where client relationships and innovation intersect. In our Global Banking team, you will work at the heart of one of the world's largest payments networks, supporting top-tier clients across the Asia-Pacific region.

As an Analyst - Client Services Specialist in Global Banking, you will serve as the primary point of contact for top-tier clients with regional treasury centers based in Singapore. You will ensure every client interaction reflects the highest standards of quality and responsiveness, providing end-to-end account management and escalation support across a full suite of cash management and liquidity products. Working closely with sales, product, implementation, and operations teams, you will identify ways to improve the client experience and drive operational efficiency. This role offers a unique blend of relationship management and technical problem-solving in a fast-paced, globally connected environment.

Job responsibilities

• Act as the main point of contact for Asia-Pacific regional clients, handling complex inquiries, escalations, and complaints across cash management and liquidity products.
• Build a deep understanding of each client's business to identify tailored solutions and enhance their overall experience.
• Conduct regular service reviews using data to analyze transaction activity, client inquiries, and opportunities for operational improvement.
• Keep clients informed about regulatory changes, product updates, and technology enhancements through proactive communication.
• Provide client education and training on operational processes and product features.
• Maintain a complete and up-to-date record of each client's business activities with the firm.
• Use artificial intelligence tools and data analysis techniques to identify trends, support decision-making, and drive process improvements.
• Partner with internal teams across functions to streamline operations and deliver innovative solutions

Required qualifications, capabilities, and skills

• Bachelor's degree
• Minimum 1 year of experience in cash management, across product, client service, sales, operations, or implementation roles.
• Excellent communication and interpersonal skills, with a client-first approach and a proven ability to influence stakeholders and manage relationships effectively.
• Strong analytical skills with the ability to interpret complex data and turn it into clear, actionable insights.
• Familiarity with artificial intelligence technologies and technical tools used in transaction banking.
• Ability to work collaboratively in a fast-paced environment and adapt quickly to shifting priorities.
• Detail-oriented and results-driven, with strong time management skills and the ability to handle multiple tasks under tight deadlines.
  

Preferred qualifications, capabilities, and skills

• Background in process improvement or operational transformation initiatives.
• Familiarity with data visualization or automation platforms that support client reporting and service delivery.