APAC Global Banking Client Services & Payments Analyst

JP Morgan Chase

Singapore

On-site

SGD 60,000 - 90,000

Full time

2 days ago

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Job summary

JP Morgan Chase in Singapore seeks an Analyst - Client Services Specialist in Global Banking. You will be the primary contact for APAC regional clients, managing end-to-end account activity in cash management and liquidity products.

You will collaborate with Sales, Product, and Operations to enhance the client experience and drive operational efficiency. The role blends relationship management with technical problem-solving in a fast-paced, globally connected environment, requiring strong

Qualifications

Bachelor's degree required.
At least 1 year of experience in cash management or related roles.
Excellent communication and stakeholder management.
Strong analytical skills with data interpretation abilities.

Responsibilities

Act as the main point of contact for APAC regional clients handling inquiries and escalations in cash management and liquidity products.
Understand each client's business to identify tailored solutions and improve their experience.
Conduct regular service reviews using data to analyze activity and opportunities for improvement.
Inform clients about regulatory changes, product updates, and technology enhancements.
Provide client education and training on operational processes and product features.