APAC Data Center Service Operations Lead

ROLLS-ROYCE SOLUTIONS ASIA PTE. LTD.; Singapore; On-site; SGD 180,000 - 230,000; Full time

Job summary

Rolls-Royce Solutions Asia Pacific is seeking a Service Operations Manager, Project System Business (APAC) to lead regional service operations and technical support for mtu power generation systems, with a data centre focus.

You will provide 2nd level technical leadership, oversee commissioning and lifecycle support, and drive uptime, service quality and governance across APAC with distributors, project teams and key accounts.

Qualifications

• Degree in Electrical, Mechanical, Mechatronics or related Engineering discipline.
• 8–12 years of experience in service operations, technical support, or commissioning.
• Experience in power generation, diesel/gas engines and critical infrastructure environments.
• Mandatory experience in Data Centre / Mission-Critical / Hyperscale environments.
• Proven experience supporting or managing APAC regional service operations.

Responsibilities

• Provide 2nd Level technical support for mtu engines, gensets, and control systems across APAC, with priority on data centre and critical infrastructure projects.
• Act as escalation point between APAC distributors and Global Level 3 / R&D / Factory teams.
• Lead complex troubleshooting across mechanical, electronic, automation and software systems.
• Analyze operating data to diagnose failures, identify root causes, and drive corrective actions.
• Determine warranty vs commercial responsibility for defects with strong technical justification.
• Participate in engineering reviews, validation, operability studies, and commissioning planning.
• Review commissioning procedures and deliverables, identifying gaps and risks early.
• Provide technical oversight during commissioning of data centre power systems, ensuring uptime requirements.
• Support project teams to resolve product and operational issues through closure.
• Drive service quality improvement initiatives across APAC and lead investigations and corrective actions.
• Work with distributors and service teams to standardize processes and elevate regional capabilities.
• Support Correction-in-Field (CiF) activities and technical validations.
• Partner with Service Sales to support repair strategies, service proposals, and lifecycle solutions.
• Review and validate technical aspects of quotations for service and project-related activities.
• Contribute to standardization of commissioning and service practices across APAC.
• Support hyperscale data centre customers and key accounts with remote and on-site technical support.

Skills

2nd level support

Data centre focus

APAC leadership

Troubleshooting

Warranty & claims

Education

Electrical engineering

Mechanical engineering

Mechatronics

Tools

EnergetIQ

FOXBAT

Job description

Rolls-Royce Solutions Asia Pacific is seeking a Service Operations Manager, Project System Business (APAC) to lead regional service operations and technical support for mtu power generation systems, with a data centre focus.

You will provide 2nd level technical leadership, oversee commissioning and lifecycle support, and drive uptime, service quality and governance across APAC with distributors, project teams and key accounts.