APAC Customer Success Manager – SaaS Analytics & Media

Chartbeat; Singapore; Hybrid; SGD 100,000 - 115,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

Vision insurance

25 days vacation

Parental leave

Phone & internet stipend

Wellness reimbursement

Learning reimbursement

Annual in-person event

Job summary

Chartbeat is seeking a Customer Success Manager to nurture and expand relationships across APAC and a broad book of business. You will anticipate customer needs, coordinate cross-functional resources, and drive renewals while pursuing strategic upsell opportunities.

In this role, you will leverage consultative relationship-building and product expertise to help media clients optimize analytics and monetization.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years of B2B relationship management experience.
• Experience with SAAS, cloud, media, marketing or web analytics platforms preferred.
• Demonstrated ability to build strong relationships with enterprise customers.

Responsibilities

• Cultivate relationships with key stakeholders to ensure engagement with product and support.
• Understand customer needs and collaborate with internal teams to deliver Chartbeat and Tubular Labs solutions.
• Identify enterprise goals and map Chartbeat offerings to KPI attainment.
• Communicate with APAC stakeholders, including Mandarin (spoken, reading, writing).
• Identify opportunities for product optimization and upsell.
• Create and maintain custom account plans with internal teams.
• Manage renewals and assess upsell potential to grow the book of business.
• Demonstrate value and differentiate Chartbeat in a competitive landscape.
• Flag at-risk accounts and coordinate with leadership to retain customers.
• Engage in proactive trainings to ensure customers maximize product value.
• Travel as needed for customer meetings and conferences worldwide.

Skills

B2B relationship management

Client-facing communication

SAAS knowledge

Negotiation skills

Account growth

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Chartbeat is seeking a Customer Success Manager to nurture and expand relationships across APAC and a broad book of business. You will anticipate customer needs, coordinate cross-functional resources, and drive renewals while pursuing strategic upsell opportunities.

In this role, you will leverage consultative relationship-building and product expertise to help media clients optimize analytics and monetization.