APAC Customer Success Manager, Media Analytics

Chartbeat, Inc.; Singapore; On-site; SGD 100,000 - 144,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

CPF retirement benefits

Parental leave

Phone and internet stipend

Wellness and learning reimbursements

Flexible work hours

25 vacation days

Annual in-person event

Travel opportunities

Job summary

Chartbeat, Inc. in Singapore is seeking an experienced Customer Success Manager to nurture and grow relationships across APAC. You will manage a large book of business, ensure timely renewals, and identify upsell opportunities while collaborating with product and support teams.

You will work with stakeholders and demonstrate Chartbeat and Tubular Labs solutions, including Mandarin-speaking contexts, travel as needed, and a focus on reducing churn and driving net growth.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years of B2B relationship management experience.
• Experience with media organizations is a plus.
• Proven consultative relationship building, objection-handling and customer-oriented demo skills for SAAS/cloud/media analytics.

Responsibilities

• Cultivate relationships with key stakeholders to ensure optimal engagement with product and support.
• Understand customer needs and collaborate with internal teams to deliver Chartbeat and Tubular Labs solutions.
• Identify enterprise goals and align Chartbeat’s product suite to help exceed KPIs.
• Communicate effectively with APAC stakeholders, including Mandarin-speaking clients.
• Identify opportunities for product optimization and upsell within accounts.
• Collaborate to customize offerings and build comprehensive account plans.
• Manage renewals and assess upsell potential to maximize portfolio growth.
• Demonstrate value and navigate the competitive landscape to sustain long-term partnerships.
• Flag at-risk accounts and coordinate with leadership to retain them when possible.
• Proactively engage customers to ensure full value from the relationship, and participate in trainings.
• Travel as needed to represent Chartbeat at meetings and events.

Skills

Relationship management

Media industry experience

Consultative relationship building

SAAS / cloud / analytics

CRM (Salesforce)

Cross-functional collaboration

Mandarin proficiency

Multinational experience

Negotiation skills

Product/solution demos

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Chartbeat, Inc. in Singapore is seeking an experienced Customer Success Manager to nurture and grow relationships across APAC. You will manage a large book of business, ensure timely renewals, and identify upsell opportunities while collaborating with product and support teams.

You will work with stakeholders and demonstrate Chartbeat and Tubular Labs solutions, including Mandarin-speaking contexts, travel as needed, and a focus on reducing churn and driving net growth.