APAC Customer Success Manager for Digital Assets

TempoAtlas; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Fireblocks is seeking a Customer Success Manager in Singapore to manage a portfolio of customers, drive adoption, and secure renewals. You will partner with Sales, Support, and Product Management to ensure proactive risk management and successful outcomes.

Applicants should have 2–3 years in SaaS customer success or account management, excellent English, and a track record of translating usage data into business value for enterprise clients in the APAC region.

Qualifications

• Bachelor's degree is required.
• 2–3 years in Account Management or Customer Success in SaaS/tech.
• Business English proficiency required.
• APAC language skills are a plus.
• Experience with AI tools for efficiency preferred.

Responsibilities

• Manage a portfolio of customers, applying scalable, repeatable playbooks to drive adoption efficiently.
• Establish regular touchpoints to track progress against adoption goals and technical objectives.
• Identify targeted key accounts within your portfolio and partner with the commercial team to grow those accounts through upsell and expansion opportunities.
• Develop trusted advisor relationships with key stakeholders across your portfolio.
• Translate customer product usage data into actionable guidance for customers.
• Monitor customer health scores and predictive risk indicators to flag and resolve at-risk accounts proactively.
• For targeted key accounts, provide contract utilization pacing and deeper account reviews as part of regular check-ins.
• Support deployment and operational best practices across all customer communication channels, including email, web calls, Slack, and mobile.
• Collaborate cross-departmentally to resolve common integration issues and surface recurring customer problems.
• Apply customer health scoring and risk management fundamentals to prevent and resolve risk at scale.
• Drive communication and customer advocacy to ensure a consistent customer experience across the portfolio.

Skills

Account management

SaaS

Communication

English fluency

Portfolio management

Education

Bachelor's degree

Tools

AI tools

Job description

Fireblocks is seeking a Customer Success Manager in Singapore to manage a portfolio of customers, drive adoption, and secure renewals. You will partner with Sales, Support, and Product Management to ensure proactive risk management and successful outcomes.

Applicants should have 2–3 years in SaaS customer success or account management, excellent English, and a track record of translating usage data into business value for enterprise clients in the APAC region.