APAC Digital Assets Customer Success Manager

Fireblocks; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Fireblocks is seeking a Customer Success Manager to build and maintain relationships across a portfolio of customers, enabling value realization from the Fireblocks platform. You will drive adoption, manage risk, and secure renewals while collaborating with Sales, Support, and Product teams.

The role requires 1–3 years in Account Management or Customer Success within SaaS/tech, with strong English and cross-APAC language capabilities as a plus.

Qualifications

• Bachelor's degree with 1-3 years of experience in Account Management, Customer Success, or a related SaaS/tech role.
• Business-level proficiency in English is required.
• APAC language skills (Mandarin, Korean, Japanese) are a plus.
• Comfort using AI tools to improve account management, reporting and communication.
• Ability to translate business needs into value and work with Sales on solutions.
• Strong communication and organizational skills.
• Experience in technical account management or supporting customers on complex platforms is preferred.

Responsibilities

• Manage a portfolio of customers using scalable, repeatable playbooks to drive adoption.
• Establish regular touchpoints to track progress against adoption goals and objectives.
• Identify targeted accounts and collaborate with the commercial team to upsell and expand.
• Develop trusted advisor relationships with key stakeholders across portfolios.
• Translate product usage data into actionable guidance for customers.
• Monitor health scores and predictive risk to flag and resolve at-risk accounts.

Skills

Account Management

Customer Success

SaaS

Education

Bachelor's degree

Tools

AI tools

Job description

Fireblocks is seeking a Customer Success Manager to build and maintain relationships across a portfolio of customers, enabling value realization from the Fireblocks platform. You will drive adoption, manage risk, and secure renewals while collaborating with Sales, Support, and Product teams.

The role requires 1–3 years in Account Management or Customer Success within SaaS/tech, with strong English and cross-APAC language capabilities as a plus.