APAC Banking Success Director

TempoAtlas; Singapore; On-site; SGD 250,000 - 380,000; Full time

Job summary

Fireblocks in Singapore is seeking a Customer Success Director, Banking APAC, to own post-sale outcomes for banking and fintech customers, drive adoption, retention, and expansion while partnering with Sales, Product and Engineering.

You will lead strategic account initiatives, guide CS managers, run executive governance, and ensure time-to-value and measurable business impact across payments rails and digital asset workflows.

Qualifications

• 10+ years leading Customer Success, technical account management, or enterprise client leadership in SaaS, fintech, banking, or crypto.
• Strong fluency in banking/payments infrastructure, compliance environments, digital wallets, APIs, and blockchain systems.
• Proven ability to manage and grow complex enterprise accounts.

Responsibilities

• Own post-sale outcomes for Banking APAC, driving time-to-value, adoption, retention, and expansion.
• Lead executive governance through EBRs, adoption health checks, and strategic roadmap sessions.
• Coordinate with Sales, Product, Engineering to align customers with product and GTM priorities.

Skills

10+ years in CS/Enterprise Leadership

Banking & Payments Infra

Executive Presence

CRM Platforms

AI for CS

Tools

Salesforce

Planhat

Job description

Fireblocks in Singapore is seeking a Customer Success Director, Banking APAC, to own post-sale outcomes for banking and fintech customers, drive adoption, retention, and expansion while partnering with Sales, Product and Engineering.

You will lead strategic account initiatives, guide CS managers, run executive governance, and ensure time-to-value and measurable business impact across payments rails and digital asset workflows.