APAC Customer Experience Strategy Lead

Lenovo; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Lenovo is seeking a senior CX leader to execute the global CX strategy across Asia Pacific PCSD and ISG. You will translate enterprise priorities into a focused regional agenda and act as a strategic advisor to regional leaders, framing customer issues, risks, and decisions.

Lead governance cadence, define actions with owners, and monitor progress while maintaining an integrated view of CX actions and outcomes globally.

Qualifications

• Bachelor’s degree in business, marketing, analytics, research, or related field; advanced degree or CX certification preferred.
• Experience in Customer Experience, consulting, insights, strategy, operations, or related discipline in a complex global/ regional org.
• Experience influencing senior leaders and cross-functional teams without direct authority.

Responsibilities

• Execute the global CX strategy across Asia Pacific PCSD and ISG.
• Act as strategic advisor to regional leaders on customer issues and decisions.

Skills

CX strategy

Executive communication

Data analysis

Stakeholder management

Cross-functional leadership

Education

Bachelor’s degree in business/marketing/analytics/research

CX certification (preferred)

Tools

Power BI

Microsoft 365

Job description

Lenovo is seeking a senior CX leader to execute the global CX strategy across Asia Pacific PCSD and ISG. You will translate enterprise priorities into a focused regional agenda and act as a strategic advisor to regional leaders, framing customer issues, risks, and decisions.

Lead governance cadence, define actions with owners, and monitor progress while maintaining an integrated view of CX actions and outcomes globally.