APAC Director, Patient & Customer Experience — CX Leader

8438-Johnson & Johnson International (Singapore) Pte. Ltd. Legal Entity; Singapore; Sur place; SGD 260 000 - 380 000; Plein temps

Résumé du poste

Johnson & Johnson APAC seeks a Director, APSO, Patient & Customer Experience to shape the PX strategy, lead PSP programs, and integrate Commercial AI capabilities across Content.ai and Engagement.ai. You will partner with regional Brand Leads to elevate patient experience and align regional initiatives with global standards.

Own the relationship with CONNEXT, SFE and Global teams, set adoption metrics, drive value realization, and coach cross-functional delivery teams while ensuring compliance

Qualifications

• Experience leading regional or large-scale customer, patient, commercial or digital initiatives.
• Experience with customer engagement, decisioning, CRM, digital capabilities and/or Patient Experience / Patient Support Programs
• Commercial experience and ability to translate strategy into execution.
• Strong cross-functional stakeholder management in a matrix environment.

Responsabilités

• Define and lead APAC PX and PSP strategy to advance patient outcomes and market impact.
• Partner with Regional Brand Leads to embed patient experience into launch strategies and scale APAC go-to-market.
• Own strategic relationship with CONNEXT, SFE and Global teams; ensure APAC requirements reflected.
• Drive adoption of digital-enabled HCP engagement across APAC.

Connaissances

People leadership

Cross-functional collaboration

Strategic thinking

Program management

Digital capabilities

CRM experience

Formation

Tertiary qualification in medicine or life science

Outils

CRM systems

Content.ai

CONNEXT

Description du poste

Johnson & Johnson APAC seeks a Director, APSO, Patient & Customer Experience to shape the PX strategy, lead PSP programs, and integrate Commercial AI capabilities across Content.ai and Engagement.ai. You will partner with regional Brand Leads to elevate patient experience and align regional initiatives with global standards.

Own the relationship with CONNEXT, SFE and Global teams, set adoption metrics, drive value realization, and coach cross-functional delivery teams while ensuring compliance