APAC Adoption & Enablement Strategist

ElevenLabs; Singapore; On-site; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Annual discretionary stipend

Learning & development stipend

Social travel stipend

Annual company offsite

Co-working stipend

Job summary

ElevenLabs in Singapore seeks an Adoption Strategist to scale enablement across ElevenAgents and ElevenCreative. You’ll craft onboarding tracks, lifecycle campaigns, and scalable playbooks that activate customers at pace, using AI-driven automation to reduce manual effort and accelerate time-to-value for a high-volume book.

This role demands deep product fluency, rigorous analytics, and cross-functional collaboration with Account Management, RevOps, and Product teams.

Qualifications

• 6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth or similar role at an AI-native or highly technical company with a large, low-touch book
• Experience with voice AI, TTS, conversational AI, or developer-facing products
• A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more
• You think in systems but are creative: you're always asking how do we scale or automate this, and building automations and workflows with AI tools is ingrained in how you work
• Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardize best practices
• Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, RevOps, and GTM to move adoption forward
• Experience managing a high-volume book of business at scale, mid-market or commercial segment
• Language Requirements - Must be fluent in English and Mandarin

Responsibilities

• Audit customer agents prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption
• Track and drive key adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities
• Develop scalable adoption playbooks and onboarding tracks for core use cases across the customer base
• Deliver targeted adoption and enablement campaigns, including regional live workshops and webinars
• Collaborate with Solutions Engineering, GTM, and Product Marketing to unify adoption strategy across the customer journey

Skills

Adoption programs

Voice AI

Systems thinking

Analytical reasoning

Cross-functional collaboration

High-volume book management

English & Mandarin

Job description

ElevenLabs in Singapore seeks an Adoption Strategist to scale enablement across ElevenAgents and ElevenCreative. You’ll craft onboarding tracks, lifecycle campaigns, and scalable playbooks that activate customers at pace, using AI-driven automation to reduce manual effort and accelerate time-to-value for a high-volume book.

This role demands deep product fluency, rigorous analytics, and cross-functional collaboration with Account Management, RevOps, and Product teams.