APAC CRM Solution Consulting AVP - AI-Driven Pre-Sales

ServiceNow; Singapore; On-site; SGD 260,000 - 420,000; Full time

Job summary

ServiceNow seeks the AVP, APAC CRM Solution Consulting to lead a 17 IC team plus 3 first‑line managers across APAC, accountable for NNACV growth and POV‑centric pre‑sales motion.

You will re‑align field and CRM product, build the next generation of pre‑sales talent around the Forward Deployed Engineer model, and drive speed, simplification, and AI‑enabled scale.

This execution role partners with CRM sales, product, and enablement to earn trusted customer value at scale.

Qualifications

• 10+ years leading pre-sales, solution consulting, or technical sales teams.
• Proven track record delivering ACV/NNACV targets in software/SaaS.
• Experience leading distributed APAC teams across cultures/time zones.
• Deep CRM market knowledge and AI/automation disruption.
• Fluency with AI tools to scale teams and streamline work.
• Experience moving from demo-centric to POV/value-centric selling.
• Willingness to travel up to 50%.

Responsibilities

• Own the number – drive CRM NNACV growth.
• Carry direct accountability for APAC CRM NNACV targets and mobilize the Solution Consulting team to achieve and exceed double-digit ACV growth.
• Translate the number into clear team-level and individual pre-sales motions; forecast technical win rates and remove blockers that slow deals.
• Partner with CRM sales leadership to prioritize opportunities, use cases, and industries where CRM wins fastest across the region.
• Lead and grow the next generation of pre-sales talent, evolving the Solution Consultant role toward the Forward Deployed Engineer (FDE) model.
• Participate in and accelerate the transition from a demo-centric to POV-centric pre-sales GTM motion.
• Recruit, develop, and retain elite technical talent, and build a bench of first-line managers and senior individual contributors ready for scale.
• Understand and guide the market's intense focus on AI alongside the world's demand for a next-generation CRM.
• Keep the team fluent in agentic AI, Now Assist for CRM, and the platform capabilities that differentiate ServiceNow from legacy CRM incumbents.
• Bring an outside-in view of where CRM and AI are heading into product, GTM, and enablement decisions.
• Drive your first-line managers to clear, consistent messaging and visible leadership accountability across the team.
• Establish consistent motions and communication rhythms so every team runs the same plays to the same standard.
• Motivate the team and the broader CRM community to rally around shared, ambitious growth targets.
• Work with CRM selling peers—sales, product, value, and partner leaders as one integrated engine of execution.

Skills

Pre-sales leadership

Solution Consulting

ACV/NNACV targets

APAC leadership

CRM market knowledge

AI & automation tooling

POV selling

Executive communication

Cross-functional alignment

Bachelor’s or equivalent

Travel up to 50%

Education

Bachelor's degree in technical or business field

Job description

ServiceNow seeks the AVP, APAC CRM Solution Consulting to lead a 17 IC team plus 3 first‑line managers across APAC, accountable for NNACV growth and POV‑centric pre‑sales motion.

You will re‑align field and CRM product, build the next generation of pre‑sales talent around the Forward Deployed Engineer model, and drive speed, simplification, and AI‑enabled scale.

This execution role partners with CRM sales, product, and enablement to earn trusted customer value at scale.