APAC KYC Operations Associate — Onboarding & AI

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in Singapore is seeking a detail-oriented APAC Wholesale KYC Operations associate to support onboarding and remediation of client relationships across the region.

You will coordinate with Clients, Business, Operations, Credit, Compliance and Legal to source due diligence, document in the KYC platform, and leverage AI to enhance processes while maintaining strong controls and regulatory standards.

Qualifications

• Minimum 3 years of relevant experience in KYC / Onboarding functions.
• Bachelor's Degree or equivalent.
• Working knowledge of KYC/Compliance/AML procedures and standards is essential.
• Knowledge of multiple client types (i.e. Corporates, FIs, FinTechs, SPV, Trust, Funds etc.)
• Strong verbal and written communication skills.
• Resilient interpersonal skills, with the ability to partner with internal stakeholders, influencing and negotiating effectively with business, clients and other stakeholders.
• Strong time management, organizational, client service and relationship management skills.
• Client focused mindset while maintaining a strong controls mindset and focus on quality.
• Prior experience of adhering to controls and compliance standards.
• Ability to grasp/learn concepts and procedures quickly.
• Proficient with Microsoft Suite (Word, Excel, PowerPoint, SharePoint) and automation & visualization tools (Alteryx, Xceptor, Tableau).

Responsibilities

• Manage new business and KYC periodic refresh requests, liaising with stakeholders such as Business, Clients, and Compliance partners to facilitate the KYC process end-to-end.
• Identify and execute process enhancements and opportunities, including leveraging AI, and provide guidance and support on key process and technology initiatives to the business.
• Drive the transformation program and the department’s change management strategy.
• Act as an SME and due diligence expert to guide clients through KYC requirements and documentation variations to fulfil due diligence standards.
• Conduct in-depth analysis on client ownership structures through publicly available sources (not limited to company registries) or client documentation, seeking additional confirmation or approvals as required.
• Follow up with relevant teams to ensure onboarding is completed within agreed timeframes.
• Liaise regularly with stakeholders to conduct workload planning, review status of key onboardings, and prioritize open requests.
• Interact frequently with key stakeholders such as Legal, Compliance, Credit, and Operations to develop strong partnerships, eliminate roadblocks, and elevate key risks/issues in a timely manner to ensure continuity of information flow.
• Stay informed of changes to processes, procedures, and regulations to enable open dialogue with colleagues across the region.
• Support the production and management of key management metrics and reporting.
• Initiate and lead projects supporting the region or the globe.

Skills

KYC Onboarding

KYC Compliance AML

Client types knowledge

Communication skills

Stakeholder management

Time management

Client focus

Controls/compliance

Learning agility

Microsoft Office

Alteryx

Xceptor

Tableau

KYC in banking

Commercial & Investment Banking KYC

Education

Bachelor's Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SharePoint

Job description

JPMorgan Chase Bank, N.A. in Singapore is seeking a detail-oriented APAC Wholesale KYC Operations associate to support onboarding and remediation of client relationships across the region.

You will coordinate with Clients, Business, Operations, Credit, Compliance and Legal to source due diligence, document in the KYC platform, and leverage AI to enhance processes while maintaining strong controls and regulatory standards.