APAC Claims Analyst — Healthcare & PI

Allied World Assurance Company; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Allied World in Singapore seeks a claims professional to handle, process and monitor allocated healthcare (medical malpractice) casualty and professional indemnity claims across APAC. You will work within established standards to deliver excellent customer service, coordinating with brokers and cedants.

The role emphasizes proactive settlements, negotiations with counsel when needed, and maintaining strong client relationships while ensuring regulatory compliance.

Qualifications

• Relevant academic qualifications, law degree is preferred.
• Possess Certificate of General Insurance (“CGI”) from the Singapore College of Insurance is a minimum requirement. If not held, complete CGI within probation.
• Apply planning, prioritization and organizational discipline in managing workload.
• Ability to exercise sound judgment and analytical ability.
• Possess negotiation skills and attention to details.
• A good team player and able to work independently and under pressure.
• Possess good interpersonal skills and customer service-oriented attitude.
• Strong communication skills
• Ability to work on relevant PC applications.

Responsibilities

• Register, review, reserve and pay claims reported by brokers and cedants.
• Investigate, evaluate and resolve assigned claims including non-standard within designated personal authority level, in line with established standards, procedures and guideline provided.
• Conduct pro-active settlement through appropriate negotiation including instruct and collaborate with counsel regarding litigation strategy and claim resolution.
• Manage customer/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
• Organise and use suppliers to ensure appropriate and timely services are provided to customers.
• Identify non-standard or complex claims and escalate to supervisor.
• Support more experienced colleagues in the handling of non-standard cases.
• Assist in preparation of reports or analysis where necessary.
• Ensure compliance with all legal, regulatory and policy requirements internally and externally.

Skills

Negotiation

Attention to detail

Teamwork

Interpersonal skills

Customer service

Communication skills

PC applications

Education

Law degree

CGI certification (Singapore College of Insurance)

Job description

Allied World in Singapore seeks a claims professional to handle, process and monitor allocated healthcare (medical malpractice) casualty and professional indemnity claims across APAC. You will work within established standards to deliver excellent customer service, coordinating with brokers and cedants.

The role emphasizes proactive settlements, negotiations with counsel when needed, and maintaining strong client relationships while ensuring regulatory compliance.