A&H Claims Expert: Complex Risk & Resolution

AIG Asia Pacific Insurance Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

AIG Asia Pacific Insurance Pte. Ltd. in Singapore is seeking a Claims Adjuster for Non-Auto Plines to join our team.

You will evaluate coverage, perform quantum and liability analyses, and deliver timely, fair, and customer-focused outcomes across complex claims. The ideal candidate will have intermediate A&H claims knowledge, strong communication skills, and the ability to coordinate with vendors and internal stakeholders.

Qualifications

• Holds BCP, PGI and HI.
• Intermediate specialist knowledge in A&H claims topics.
• Policy language skills enabling accurate interpretation.
• Basic knowledge of legal/regulatory and litigation requirements for their line of business.
• Experience following up on recommendations from technical claims audits.
• Good communication skills, both written & verbal.
• Time management – ability to manage & prioritise workload and diary management.
• Ability to contribute effectively within a team environment.
• Ability to work with claims stakeholders to effectively direct claims strategy.

Responsibilities

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
• Ensuring effective vendor and litigation management on Complex claims within a personal allocation.
• Broader internal / external stakeholder communication where required.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
• Contribute to maintenance of best practice procedures for A&H intermediate to high value Complex claims, consistent with global best practice.
• Demonstrate a high standard of technical claims competence.
• Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in A&H.
• Manage Third Party Administrators to ensure that they adhere to the claims handling guidelines and meet the agreed deliverables.
• Provide technical advice to Shared Services.
• Any other projects/tasks which may be assigned to you from time to time.

Skills

A&H claims knowledge

Policy interpretation

Communication skills

Time management

Team collaboration

Education

BCP, PGI and HI certifications

Job description

AIG Asia Pacific Insurance Pte. Ltd. in Singapore is seeking a Claims Adjuster for Non-Auto Plines to join our team.

You will evaluate coverage, perform quantum and liability analyses, and deliver timely, fair, and customer-focused outcomes across complex claims. The ideal candidate will have intermediate A&H claims knowledge, strong communication skills, and the ability to coordinate with vendors and internal stakeholders.